Predator Helios Neo 16 AI PHN16-73, keyboard stopped working,fan went to maximum and laptop shutdown

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joaopedroxia14
joaopedroxia14 Member Posts: 5

Tinkerer

edited 3:41PM in Predator Laptops

I bought the laptop on July 2nd, and today I was playing Dead Island 2 with the graphics on low, and the following happened: the laptop keyboard stopped receiving my commands, then suddenly the fans went to maximum, and 10 seconds later the computer shut down. Although I could still move the game character with the external mouse, there was no lag or anything, only the keyboard stopped working out of nowhere, and then the computer crashed. I don't know what's wrong with this new laptop, since the drivers were updated via Windows Update and the Nvidia graphics card was updated via the Nvidia app. The laptop is really new and it's already giving me a headache. Can someone help me? There was no warning, and the temps are good 75~ CPU and 70~ GPU.

[Edited the thread to add issue detail]