Nitro Sense can not install on AN515 - 58 after update Windows 11

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RyanHa1310
RyanHa1310 Member Posts: 4 New User

After update to newest version of windows 11 and reinstall the Nitro Sense. It can not install due to the error is "Sorry! This computer is not supported". Please see the picture attached for your reference. I'm looking for your reply how I can install the Nitro Sense app on my laptop

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Answers

  • Puraw
    Puraw ACE, Member Posts: 17,752 Trailblazer

    Hi, your NitroSense install is failing because it’s running on outdated platform firmware. The installer checks for specific EC firmware and BIOS version compatibility, and right now your system is still using BIOS version 2.13 or earlier. NitroSense version 3.01.3052_20230420 was released before Windows 11 24H2 came out, and the newer OS introduces significant changes to how power management and system calls are handled — especially with Modern Standby and ACPI compliance.

    To resolve the issue:

    • Update your BIOS to version 2.17, released in March 2025, using Acer's support tools. This version updates EC firmware and adds support flags needed for NitroSense.
    • Restart your machine after BIOS update, then attempt NitroSense installation again.
    • Make sure you’re using the correct NitroSense installer — older builds may not be fully signed for 24H2. If problems persist, check Acer’s support page for a newer NitroSense version released in mid-2025.

    The “This computer is not supported” message doesn’t mean your device is incompatible — it means the firmware is outdated and the install script can’t verify system requirements. Flashing the latest BIOS and ensuring EC firmware is recognized should restore proper functionality.

  • StevenGen
    StevenGen ACE Posts: 14,720 Trailblazer

    Also, try the method below and see if it works for your Nitro 5 AN515-58, as this method works on my Nitro 5 AN515-56 laptop perfectly, but the below method does not work on all AN515-5x models. Good luck and hope this assist you further.

    1. Open > NitroSenseV3.1 folder
    2. Click the APPXBUNDLE File > then you should get the install window below, then click Install as it should start the installation process and work and NS will also associate with the keyboard key also.
    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • RyanHa1310
    RyanHa1310 Member Posts: 4 New User

    Thanks for reaching out!

    I will try this method and reply the result to you.

  • RyanHa1310
    RyanHa1310 Member Posts: 4 New User

    This method I already tried, it shown the app icon in Start but I can not run it to use

  • RyanHa1310
    RyanHa1310 Member Posts: 4 New User

    This method I already tried, it shown the app icon in Start but I can not run it to use