Nitro Sense can not install on AN515 - 58 after update Windows 11

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RyanHa1310
RyanHa1310 Member Posts: 1 Newbie

After update to newest version of windows 11 and reinstall the Nitro Sense. It can not install due to the error is "Sorry! This computer is not supported". Please see the picture attached for your reference. I'm looking for your reply how I can install the Nitro Sense app on my laptop

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Answers

  • Puraw
    Puraw ACE, Member Posts: 17,744 Trailblazer

    Hi, your NitroSense install is failing because it’s running on outdated platform firmware. The installer checks for specific EC firmware and BIOS version compatibility, and right now your system is still using BIOS version 2.13 or earlier. NitroSense version 3.01.3052_20230420 was released before Windows 11 24H2 came out, and the newer OS introduces significant changes to how power management and system calls are handled — especially with Modern Standby and ACPI compliance.

    To resolve the issue:

    • Update your BIOS to version 2.17, released in March 2025, using Acer's support tools. This version updates EC firmware and adds support flags needed for NitroSense.
    • Restart your machine after BIOS update, then attempt NitroSense installation again.
    • Make sure you’re using the correct NitroSense installer — older builds may not be fully signed for 24H2. If problems persist, check Acer’s support page for a newer NitroSense version released in mid-2025.

    The “This computer is not supported” message doesn’t mean your device is incompatible — it means the firmware is outdated and the install script can’t verify system requirements. Flashing the latest BIOS and ensuring EC firmware is recognized should restore proper functionality.