New Aspire 5 and the touchpad doesn't seem to be working. Any advice on how to fix this?

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MomsToy2025
MomsToy2025 Member Posts: 1 Newbie
edited 2:45AM in Aspire Laptops

Hi everyone, I recently purchased an Aspire 5 and the touchpad doesn't seem to be working. I've tried everything. I did notice that the touchpad device is not listed in the device manager. Any advice on how to fix this?

[Edited the thread to add model number to the title and issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,687 Trailblazer
    edited 2:45AM

    Hi,

    If your touchpad isn’t showing at all in Device Manager, try this:

    • Go to Device Manager > Human Interface Devices
    • Right-click I2C HID Device, choose Uninstall device
    • Reboot the system (don’t install anything manually)

    Windows should reinstall the correct driver automatically, and your touchpad may reappear afterward. No need to use Acer's OEM installer unless it fails to return.

  • Axxo
    Axxo Member, Ally Posts: 2,083

    If your cursor will not move or your touchpad is not working at all:-

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below. disable touchpad icons.png
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.

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