Formal Complaint Regarding Unresolved Service for Desktop 909942C

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DTPCKOZHIKODE
DTPCKOZHIKODE Member Posts: 1 New User

Details of the Issue:

  • Date of Submission: 23/5/2025
  • Service Reference Number (if applicable): 909942C
  • Nature of the Issue: Not working 

Despite multiple follow-ups, I have not received a clear resolution or timeline for when our desktop will be repaired or returned. It has now been over a month, and I have not been updated on the status of the repair or service process.

My concerns are as follows:

  1. Lack of Communication: I have not received timely updates or responses to my inquiries.
  2. Delays in Service: The initial estimate for repair or resolution has clearly not been met.
  3. Inconvenience: This delay has caused significant disruption to our daily work, and we are highly inconvenienced as we rely on our desktop for daily routine work.

Request for Immediate Action:

We kindly request that you:

  1. Provide an immediate update on the status of our service request.
  2. Ensure that our desktop is either repaired or replaced promptly.
  3. Offer appropriate compensation or an alternative solution for the ongoing delays and inconvenience caused.

If we do not hear from you within a reasonable time, we will have no choice but to escalate this matter further to higher management or relevant consumer protection authorities.

We would appreciate your immediate attention to this matter and look forward to a swift resolution.

Answers

  • StevenGen
    StevenGen ACE Posts: 14,900 Trailblazer
    edited July 2

    Acer community is NOT Acer per say or can do anything with Acer in your country and their service department, Acer community is a peer to peer community of Acer users just like you. Also there is no such model number like the Desktop 909942C, give us more details is it an Aspire TC or XC desktop, is it a Nitro N50, N60 desktop or is it a Predator PO3-6xx PO5-6xx or PO7-6xx etc etc. Good luck and hope we can help you out when you clarify the exact desktop model that we can relate to.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍