BIOS Password and Unlock Code prompt to enter BIOS on Acer Swift Go 16 SFG16-72T-96Z6

Options
wolf73
wolf73 Member Posts: 1 New User
edited June 30 in Swift and Spin Series

😮This is really weird. Yesterday I tried to enter the BIOS setup to check a memory issue, and without having activated anything, it asked me for a password to enter.

Another oddity: if I enter nothing, it hangs for about 10 seconds before getting a menu to Enter Unlock Code or System Startup. If I click the Lock Code option, it says I need to insert a FAT/FAT32 USB dongle. If I do that, I get an Unlock Code prompt. According to some research, it's supposed to create a code.txt file, but that doesn't seem to actually happen in my case.

All this seems like some sort of strange bug or issue with the BIOS, with not users accidentally setting a BIOS password. Does anyone have any guidance on this?

Acer told me to take it to an official center, but in my country, Argentina, there aren't any official ones. It's a shame they don't help you unlock the BIOS, since I didn't do anything to cause this to happen 😡

Supposedly I was told that the official service uses a proprietary software "Acer Unlock Tool"

Answers

  • eGomes
    eGomes Member Posts: 5,790 Guru

    Welcome @wolf73,

    Have you tried using standard passwords such as 0000 or 1234?

    Password-related issues can only be resolved directly with Acer Support. Please contact them through one of their official customer service channels:

    https://www.acer.com/us-en/support/contact-acer

  • StevenGen
    StevenGen ACE Posts: 14,665 Trailblazer
    edited June 29

    Unfortunately, we at Acer community are not allowed to give any guides on any unlocking of passwords in any environments regarding Acer products or their OSs, due to maintaining the strict security of the Acer product.

    So please consult Acer Tech Support in Argentina and if they can't help you out as this bios password lock and password has also happened to me on a previous Acer laptop, search for a guide on You Tube of "Acer 8 and 10 digit bios unlock" as this a know Acer bios bug, if this is the problem of your laptop, sorry that I can't be any more helpful, as this is all that I can tell you in regards to this problem. Good luck and hope this helps you out to resolve this very annoying problem.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Samuel-Acer
    Samuel-Acer Moderator Posts: 735 Moderator

    Hi wolf73,

    Unfortunately, we do not allow/provide direct support or discuss any steps on unlocking BIOS passwords or bypassing of security features. (Please check/ review our Acer Community User Agreement)

    We recommend contacting your local Acer support for better assistance.

    Note: We will be closing this thread.

    Thanks,
    Samuel-Acer

This discussion has been closed.