Acer Aspire 5 A515-56-Frequent BSODs on with Various Error Codes

TensorNaut
TensorNaut Member Posts: 1 Newbie
edited May 24 in Aspire Laptops

Hello Acer Community,

I'm experiencing frequent Blue Screen of Death (BSOD) errors on my Acer Aspire 5 A515-56 laptop. The errors occur randomly, even during light tasks like browsing the internet. The BSOD error codes vary and have included:

  • MEMORY_MANAGEMENT
  • CRITICAL_PROCESS_DIED
  • UNEXPECTED_STORE_EXCEPTION
  • SYSTEM_SERVICE_EXCEPTION

System Details:

  • Model: Acer Aspire 5 A515-56
  • Processor: Intel Core i5 11th Gen
  • RAM: Upgraded from 8GB to 20GB a year ago
  • Operating System: Windows 11 Home

The RAM upgrade was performed a year ago, and the system was stable until about a week ago when these BSODs started occurring. I haven't made any recent hardware or software changes.

Troubleshooting Steps Taken:

  • Ran Windows Memory Diagnostic – no issues found
  • Updated all drivers via Device Manager
  • Checked disk health using CHKDSK – no errors
  • Scanned for malware – system is clean
  • Disabled Fast Startup

Despite these efforts, the BSODs persist. I came across similar issues in the community, such as this discussion, but couldn't find a definitive solution.

Any assistance or suggestions would be greatly appreciated.

Thank you!

[Edited the topic title to include the topic issue.]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,898 Trailblazer

    Hi, boot to Safe Mode: https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f and if no BSOD in Safe Mode you have a rogue driver that needs to be uninstalled, check Device Manager if you see any yellow exclamation triangles and Unknown-Other Devices, uninstall all those, if you recently installed an iGPU driver from the Intel driver support site uninstall that driver with DDU in Safe Mode.

  • Axxo
    Axxo Member, Ally Posts: 1,760

    Frequent BSODs with varying error codes on an Acer Aspire 5 A515-56, like those reported by users, can indicate a variety of problems, from software issues to hardware malfunctions. Addressing these issues typically involves a multi-step troubleshooting process.

    1. Troubleshoot Software Issues:
      Update Drivers:
      Ensure all device drivers, especially for graphics cards, network adapters, and storage controllers, are up-to-date, as outdated or corrupted drivers can cause BSODs.
      Run Windows Update:
      Install the latest system updates and patches to address known issues and vulnerabilities.
      Check for Malware:
      Perform a full system scan with reputable antivirus software to rule out malware infections.
      System File Checker:
      Use the SFC /scannow command to check for and repair corrupted system files.
      Blue Screen Troubleshooter:
      Use the built-in Blue Screen Troubleshooter in the Get Help app for guided troubleshooting.
      Undo Recent Changes:
      If the BSOD started after a recent software or hardware installation, try uninstalling or removing the suspect item.
    2. Address Hardware Issues:
      Check Overheating: Monitor the laptop's temperatures using tools like HWMonitor and ensure the vents are clean and free of dust. Consider using a cooling pad.
      Reset BIOS: Reset the BIOS to its default settings.
      Check RAM: Use the Windows Memory Diagnostic Tool to test the RAM for errors. If errors are found, replacing the RAM might be necessary.
      Test Hard Drive: Run a diagnostic test on the hard drive or SSD to check for errors.
      Consult a Technician: If troubleshooting doesn't resolve the issue, consider consulting a professional technician for hardware diagnostics and repairs.
    3. Analyze Error Codes:
      Identify Error Codes: Note down the specific error codes displayed during the BSOD crashes.
      Research Error Codes: Look up the error codes online to understand their potential causes. Microsoft provides a complete list of BSOD stop codes.
      Tailor Troubleshooting: Based on the error codes, focus on specific troubleshooting steps (e.g., if the error code indicates a driver issue, prioritize driver updates).
    4. Further Steps (If Necessary):
      Safe Mode:
      Boot into Safe Mode to isolate the issue and determine if a specific program or driver is causing the BSOD.
      System Restore:
      If you have a recent System Restore point, you can try restoring your system to that point.
      Factory Reset:
      As a last resort, you can try a factory reset to restore your system to its original state, but be aware that this will erase all data on the drive.
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