Acer Aspire 5 A515-56-Frequent BSODs on with Various Error Codes

Hello Acer Community,

I'm experiencing frequent Blue Screen of Death (BSOD) errors on my Acer Aspire 5 A515-56 laptop. The errors occur randomly, even during light tasks like browsing the internet. The BSOD error codes vary and have included:

MEMORY_MANAGEMENT
CRITICAL_PROCESS_DIED
UNEXPECTED_STORE_EXCEPTION
SYSTEM_SERVICE_EXCEPTION

System Details:

Model: Acer Aspire 5 A515-56
Processor: Intel Core i5 11th Gen
RAM: Upgraded from 8GB to 20GB a year ago
Operating System: Windows 11 Home

The RAM upgrade was performed a year ago, and the system was stable until about a week ago when these BSODs started occurring. I haven't made any recent hardware or software changes.

Troubleshooting Steps Taken:

Ran Windows Memory Diagnostic – no issues found
Updated all drivers via Device Manager
Checked disk health using CHKDSK – no errors
Scanned for malware – system is clean
Disabled Fast Startup

Despite these efforts, the BSODs persist. I came across similar issues in the community, such as this discussion, but couldn't find a definitive solution.

Any assistance or suggestions would be greatly appreciated.

Thank you!

[Edited the topic title to include the topic issue.]

Accepted answers

All comments

Puraw

https://community.acer.com/en/discussion/724992/acer-aspire-5-a515-56-frequent-bsods-on-with-various-error-codes

Hi, boot to Safe Mode: https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f and if no BSOD in Safe Mode you have a rogue driver that needs to be uninstalled, check Device Manager if you see any yellow exclamation triangles and Unknown-Other Devices, uninstall all those, if you recently installed an iGPU driver from the Intel driver support site uninstall that driver with DDU in Safe Mode.

Axxo

Frequent BSODs with varying error codes on an Acer Aspire 5 A515-56, like those reported by users, can indicate a variety of problems, from software issues to hardware malfunctions. Addressing these issues typically involves a multi-step troubleshooting process.

Troubleshoot Software Issues:
Update Drivers:
Ensure all device drivers, especially for graphics cards, network adapters, and storage controllers, are up-to-date, as outdated or corrupted drivers can cause BSODs.
Run Windows Update:
Install the latest system updates and patches to address known issues and vulnerabilities.
Check for Malware:
Perform a full system scan with reputable antivirus software to rule out malware infections.
System File Checker:
Use the SFC /scannow command to check for and repair corrupted system files.
Blue Screen Troubleshooter:
Use the built-in Blue Screen Troubleshooter in the Get Help app for guided troubleshooting.
Undo Recent Changes:
If the BSOD started after a recent software or hardware installation, try uninstalling or removing the suspect item.
Address Hardware Issues:
Check Overheating: Monitor the laptop's temperatures using tools like HWMonitor and ensure the vents are clean and free of dust. Consider using a cooling pad.
Reset BIOS: Reset the BIOS to its default settings.
Check RAM: Use the Windows Memory Diagnostic Tool to test the RAM for errors. If errors are found, replacing the RAM might be necessary.
Test Hard Drive: Run a diagnostic test on the hard drive or SSD to check for errors.
Consult a Technician: If troubleshooting doesn't resolve the issue, consider consulting a professional technician for hardware diagnostics and repairs.
Analyze Error Codes:
Identify Error Codes: Note down the specific error codes displayed during the BSOD crashes.
Research Error Codes: Look up the error codes online to understand their potential causes. Microsoft provides a complete list of BSOD stop codes.
Tailor Troubleshooting: Based on the error codes, focus on specific troubleshooting steps (e.g., if the error code indicates a driver issue, prioritize driver updates).
Further Steps (If Necessary):
Safe Mode:
Boot into Safe Mode to isolate the issue and determine if a specific program or driver is causing the BSOD.
System Restore:
If you have a recent System Restore point, you can try restoring your system to that point.
Factory Reset:
As a last resort, you can try a factory reset to restore your system to its original state, but be aware that this will erase all data on the drive.