Aspire A715-76G-Laptop only runs when plugged in to power supply

harshhh17
harshhh17 Member Posts: 2 New User
edited May 23 in Aspire Laptops

I have acer aspire A715-76G laptop (one year old). Laptop runs only when plugged to power supply, when I remove the charge, it turns off within minutes or some time instantly. It charges properly and has sufficient battery percentage. Today I tried to charge it 100 percentage and after using 20 minutes battery percentage become 84 and laptop shutdown. I have attached the battery report.

[Edited the topic title to include model number]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,244 Trailblazer

    Hi, update your BIOS with version1.55 dated 2024/10/25 and uninstall or disable Acer Care Center battery optimzing-80% battery limiter. In Windows Services disable acSvc and acerAgentSvc in Properties-Startup type and click on Apply, reboot and try to charge to 100%.

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    @hardhh17

    There seems to be an unbalanced charge in your battery. If you have a repairman's skill, measure the voltage and amperage of the charging adapter with a meter and make sure that there is a correct current. If your adapter is intact and there is no problem (consider all possibilities), follow the instructions below.

    If the warranty is still valid, send it to the nearest Acer service, if the warranty is over and you want to do it manually, the instructions are as follows;

    • turn your computer upside down,
    • open the back cover with a screwdriver,
    • remove the battery socket and disable it,
    • check if the battery is swollen,
    • if the battery is not swollen, go to the next one, if it is swollen, get a new battery,
    • then press and release the on/off button 7 times to remove the static that remained in the computer without the charging adapter and battery.
    • just insert the battery and turn on the pc
    • charge it again and when it reaches 100%, remove it and continue using it.

    If the problem persists, let us know.

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  • Axxo
    Axxo Member, Ally Posts: 1,926

    If your laptop only works when plugged in, it usually indicates a battery issue. The battery might be faulty, or the charging circuit may be malfunctioning. Before replacing the battery, you can try a few quick fixes to see if the problem is a software issue.
    Troubleshooting Steps:

    1. Quick Fix:
      Shut down your laptop completely, disconnect the power cable and remove the battery (if it's detachable). Hold down the power button for 15-20 seconds to discharge any remaining power. Reconnect the battery and power cable, then restart your laptop.
    2. Power Plan Check:
      Ensure your power plan is set to "Battery" and not "Plugged in" in Windows settings. This might be preventing the laptop from using the battery power properly.
    3. Check Battery Driver:
      In Device Manager, locate and uninstall the Microsoft ACPI-Compliant Control Method Battery driver. Restart your laptop, and Windows will automatically reinstall the driver.
    4. Update BIOS:
      Consider updating your laptop's BIOS firmware, which can sometimes resolve power-related issues.
    5. Run Battery Test:
      Many laptop manufacturers offer battery health test tools. You can also run a battery report in Windows.
    6. Check Charger:
      Ensure the charger is working correctly. Try using a different charger to see if the issue is with the charger itself.
    7. Inspect Charging Port:
      Check the charging port for any loose or damaged connectors or debris that might be preventing a proper connection.
    8. Professional Help:
      If none of the above steps work, you may need to take your laptop to a professional for hardware diagnosis and repair.
      Possible Issues:
      Faulty Battery: The battery might be worn out or internally damaged.
      Faulty Charger: The power adapter or charging cable may be faulty.
      Charging Circuit Issue: There could be a problem with the circuitry that manages the charging process.
      Software Issues: Sometimes, software glitches can interfere with power management.
    ————————————————

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