Aspire A715-76G-Laptop only runs when plugged in to power supply

harshhh17
harshhh17 Member Posts: 2 New User
edited 1:24PM in Aspire Laptops

I have acer aspire A715-76G laptop (one year old). Laptop runs only when plugged to power supply, when I remove the charge, it turns off within minutes or some time instantly. It charges properly and has sufficient battery percentage. Today I tried to charge it 100 percentage and after using 20 minutes battery percentage become 84 and laptop shutdown. I have attached the battery report.

[Edited the topic title to include model number]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,769 Trailblazer

    Hi, update your BIOS with version1.55 dated 2024/10/25 and uninstall or disable Acer Care Center battery optimzing-80% battery limiter. In Windows Services disable acSvc and acerAgentSvc in Properties-Startup type and click on Apply, reboot and try to charge to 100%.

  • SemihB
    SemihB Member Posts: 94 Fixer WiFi Icon

    @hardhh17

    There seems to be an unbalanced charge in your battery. If you have a repairman's skill, measure the voltage and amperage of the charging adapter with a meter and make sure that there is a correct current. If your adapter is intact and there is no problem (consider all possibilities), follow the instructions below.

    If the warranty is still valid, send it to the nearest Acer service, if the warranty is over and you want to do it manually, the instructions are as follows;

    • turn your computer upside down,
    • open the back cover with a screwdriver,
    • remove the battery socket and disable it,
    • check if the battery is swollen,
    • if the battery is not swollen, go to the next one, if it is swollen, get a new battery,
    • then press and release the on/off button 7 times to remove the static that remained in the computer without the charging adapter and battery.
    • just insert the battery and turn on the pc
    • charge it again and when it reaches 100%, remove it and continue using it.

    If the problem persists, let us know.

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