Monitors not working with Acer Veriton and 12 port Mini Dock, Is a driver missing?

Wibo
Wibo Member Posts: 1 Newbie

I Just bought an Acer Verition and an Acer 12 port mini Dock but the two screens connected via the HDMI ports do not work? Is there a missing driver for the mini Dock? If so, where can I find that?

Answers

  • Sharanji
    Sharanji ACE Posts: 5,209 Pathfinder

    @Wibo

    What is the exact model number of the Acer Veriton?
    Which ports are available on the Acer Veriton and the Mini Dock?
    How are the monitors connected?
    Are display settings configured correctly in Windows?

    This helps check its hardware specifications and compatibility with external docks.Knowing whether the Veriton has USB-C with DisplayPort Alt Mode or other video output options helps in diagnosing the issue.Are both monitors connected via HDMI, or are different ports being used (like DisplayPort or VGA)? Checking these factors can help pinpoint the root cause of your display issue.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • billsey
    billsey ACE Posts: 36,078 Trailblazer

    Yes, you are missing the drivers for the Mini Dock, they should have been included, or there should be a link in the documentation.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.