New Acer Nitro ANV15-51 constantly crashing games during gaming - GPU and D3D errors

Hello!

I recently purchased an Acer Nitro ANV15-51 laptop. From the first experience I had problems with Windows installation, but I succeded somehow to install it. Everything is licensed, by the way.

I am using this laptop mostly for gaming, but I am crashing at every game I install. I am receiving errors like: "GPU not responding", "… is not responding", "D3D error", etc.. a lot of errors. Usually, errors appears when I am trying to switch tabs.

I am using Windows 11, because I understood that Windows 10 is not working on this hardware. All the drivers are installed (I guess), Windows updates are up to date.

My specs are:

Graphics	NVIDIA® GeForce RTX™ 4050 with 6 GB dedicated memory
Memory	16 GB, DDR5 SDRAM
storage	512 GB SSD
Screen	39.6 cm (15.6") Full HD (1920 x 1080) 16:9 IPS 165 Hz
Processor	13th Gen Intel(R) Core(TM) i7-13620H 2.40 GHz

I don't know how to solve this problem or where I can find the solution.

Hope you can help me! Thanks!

Accepted answers

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GAMING6698

https://community.acer.com/en/discussion/724198/new-acer-nitro-anv15-51-constantly-crashing-games-during-gaming-gpu-and-d3d-errors

Update your BIOS to the latest version.

First, download the latest BIOS file for your laptop from the Acer support page. Then, update the BIOS by following the instructions provided in the link below:

https://community.acer.com/en/kb/articles/510-how-to-update-your-bios-on-an-acer-notebook-computer

(Watch video)

TrRazvan

Hi! Thank you for your answer.

After BIOS update I was receiving blue screen when booting with error INCOMPATIBLE_BOOT_DEVICE and I had to deactivate VMD Controller from BIOS to boot windows.

Games are still crashing :)

Axxo

A "d3d error," often meaning a failed Direct3D device creation or device lost error, generally indicates a problem with your graphics card or its drivers, or with the game or application you're trying to run. Common causes include outdated or corrupted drivers, insufficient VRAM, and software conflicts.
Here's a breakdown of potential causes and solutions:-

Driver Issues:
Update Drivers:
Outdated or corrupted drivers are a frequent cause. Check the manufacturer's website (Nvidia, AMD, Intel) for the latest drivers compatible with your graphics card and Windows version.
Clean Install Drivers:
If updating doesn't fix it, try a clean install of your graphics drivers. Uninstall them from Device Manager and then install the latest version.
Software Conflicts:
Close Background Applications:
Other programs running in the background might be interfering with the application causing the D3D error. Close unnecessary applications and try again.
Check for Overheating:
If your GPU is overheating, it can lead to errors. Ensure proper cooling and that your system isn't overheating.
System Requirements:
Insufficient VRAM:
The game or application may require more VRAM than your graphics card has. Check the system requirements and consider upgrading your GPU if necessary.
Outdated Windows:
Ensure your Windows installation is up-to-date, and try reinstalling Windows if the issue persists.
Other Potential Issues:
Adjust TdrDelay:
Some users have reported that adjusting the TdrDelay value in the Windows registry can help, though this is a more advanced troubleshooting step.
Run as Administrator:
Try running the application or game as an administrator to see if it resolves the issue.
Adjust Game Settings:
Try adjusting in-game graphics settings, particularly reducing them if your system is struggling to meet the requirements.
Check Power Supply:
An inadequate power supply can lead to instability, including D3D errors. Consider upgrading if your power supply is old or underpowered.
Move Graphics Card:
If you have multiple PCI-e slots, try moving your graphics card to a different slot.

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TrRazvan

https://community.acer.com/en/discussion/comment/1338347#Comment_1338347

The laptop is new, he came with his power supply adapter. All the drivers are up to date, including the ones from Nvidia. My friend has 4GB VRAM and doesn't have this errors in the same games and we're not playing games that require powerfull systems.

Thank you for your answer!

GAMING6698

https://community.acer.com/en/discussion/comment/1338352#Comment_1338352

Is it still under return and replacement policy?

Diya1811

Start by updating BIOS to version 1.09 and ensuring NVIDIA and Intel drivers are up to date via GeForce Experience and Intel Driver & Support Assistant. Adjust GPU settings in NVIDIA Control Panel, revert any overclocking or undervolting to default settings. Perform a clean installation of GPU drivers using Display Driver Uninstaller (DDU), then reinstall fresh drivers from NVIDIA. If the issue persists, try System Restore to a previous stable state or reinstall problematic games to eliminate corrupted files

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StevenGen

https://community.acer.com/en/discussion/724198/new-acer-nitro-anv15-51-constantly-crashing-games-during-gaming-gpu-and-d3d-errors

I know that there are allot of suggestions that you got above, but you have to remember that the ANV15-51 is running the problematic Intel 13th Gen cpu (that has an overvoltage and heating design problem(s) from Intel) and its essential that you have the last bios version 1.26 installed as this bios has all the EC chips updates to make the ANV15-51 function properly,

For the 13th Gen cpu, I don't know why Acer didn't update the 13th gen cpu's "cpu microcode fix" which somehow assists this cpu's problems, it doesn't fix it totally, but it does assist it some way. Maybe Acer will do this later on for the ANV15-51 laptop? As all 13th and 14th Gen cpu's in the Acer laptops range including my 13th gen Predator Neo PHN16-71 laptop model its cpu microcode was updated.

Also make sure that you have the latest Win-11 24H2 version and its update to the last OS build: 26100.4061' as that also helps. be aware that you could have also installed Win-11 wrongly and that could also be a factor, so have a look at a guide of how to do a clean install properly with Rufus 4.6 guide and how to install the ANV15-51 IRST driver version 20.0.0.1038, as its essential to do this correctly.

For gaming install the NVidia App which will scan and keep all the NVidia drivers up to date and also allow you to play supported games to the NVidia best settings for your gpu, which helps allot for the laptop to function and play these games to the ultimate settings of the ANV15-51. do all these things as then your laptop will not crash, get BSODs. Good luck and hope this assists you furter to fix the problems that you are having.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

TrRazvan

Thank you for your answers. Meanwhile I stopped gaming because I was too busy for that. Some of your solutions solved another problems I had in the past and for which I lost a lot of time searching the solutions. I updated my BIOS to 1.26 version, also Windows 11 to 24H2 version and 26100.4061 build. I have Windows 11 after upgrading it from Windows 10. Maybe this is the cause of my problems and I will do a Windows reinstall according your guide.