New Acer Nitro ANV15-51 constantly crashing games during gaming - GPU and D3D errors

TrRazvan
TrRazvan Member Posts: 3 New User
edited 11:16AM in Nitro Gaming

Hello!

I recently purchased an Acer Nitro ANV15-51 laptop. From the first experience I had problems with Windows installation, but I succeded somehow to install it. Everything is licensed, by the way.

I am using this laptop mostly for gaming, but I am crashing at every game I install. I am receiving errors like: "GPU not responding", "… is not responding", "D3D error", etc.. a lot of errors. Usually, errors appears when I am trying to switch tabs.

I am using Windows 11, because I understood that Windows 10 is not working on this hardware. All the drivers are installed (I guess), Windows updates are up to date.

My specs are:

Graphics

NVIDIA® GeForce RTX™ 4050 with 6 GB dedicated memory

Memory

16 GB, DDR5 SDRAM

storage

512 GB SSD

Screen

39.6 cm (15.6") Full HD (1920 x 1080) 16:9 IPS 165 Hz

Processor

13th Gen Intel(R) Core(TM) i7-13620H 2.40 GHz

I don't know how to solve this problem or where I can find the solution.

Hope you can help me! Thanks!

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,905 Trailblazer
    edited May 3

    Update your BIOS to the latest version.

    First, download the latest BIOS file for your laptop from the Acer support page. Then, update the BIOS by following the instructions provided in the link below:

    https://community.acer.com/en/kb/articles/510-how-to-update-your-bios-on-an-acer-notebook-computer

    (Watch video)

    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • TrRazvan
    TrRazvan Member Posts: 3 New User

    Hi! Thank you for your answer.

    After BIOS update I was receiving blue screen when booting with error INCOMPATIBLE_BOOT_DEVICE and I had to deactivate VMD Controller from BIOS to boot windows.

    Games are still crashing :)

  • Axxo
    Axxo Member, Ally Posts: 1,615

    A "d3d error," often meaning a failed Direct3D device creation or device lost error, generally indicates a problem with your graphics card or its drivers, or with the game or application you're trying to run. Common causes include outdated or corrupted drivers, insufficient VRAM, and software conflicts.
    Here's a breakdown of potential causes and solutions:-

    1. Driver Issues:
      Update Drivers:
      Outdated or corrupted drivers are a frequent cause. Check the manufacturer's website (Nvidia, AMD, Intel) for the latest drivers compatible with your graphics card and Windows version.
      Clean Install Drivers:
      If updating doesn't fix it, try a clean install of your graphics drivers. Uninstall them from Device Manager and then install the latest version.
    2. Software Conflicts:
      Close Background Applications:
      Other programs running in the background might be interfering with the application causing the D3D error. Close unnecessary applications and try again.
      Check for Overheating:
      If your GPU is overheating, it can lead to errors. Ensure proper cooling and that your system isn't overheating.
    3. System Requirements:
      Insufficient VRAM:
      The game or application may require more VRAM than your graphics card has. Check the system requirements and consider upgrading your GPU if necessary.
      Outdated Windows:
      Ensure your Windows installation is up-to-date, and try reinstalling Windows if the issue persists.
    4. Other Potential Issues:
      Adjust TdrDelay:
      Some users have reported that adjusting the TdrDelay value in the Windows registry can help, though this is a more advanced troubleshooting step.
      Run as Administrator:
      Try running the application or game as an administrator to see if it resolves the issue.
      Adjust Game Settings:
      Try adjusting in-game graphics settings, particularly reducing them if your system is struggling to meet the requirements.
      Check Power Supply:
      An inadequate power supply can lead to instability, including D3D errors. Consider upgrading if your power supply is old or underpowered.
      Move Graphics Card:
      If you have multiple PCI-e slots, try moving your graphics card to a different slot.
    ——————————————————

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  • TrRazvan
    TrRazvan Member Posts: 3 New User

    The laptop is new, he came with his power supply adapter. All the drivers are up to date, including the ones from Nvidia. My friend has 4GB VRAM and doesn't have this errors in the same games and we're not playing games that require powerfull systems.

    Thank you for your answer!

  • GAMING6698
    GAMING6698 ACE Posts: 8,905 Trailblazer
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Diya1811
    Diya1811 Ally Posts: 623

    Start by updating BIOS to version 1.09 and ensuring NVIDIA and Intel drivers are up to date via GeForce Experience and Intel Driver & Support Assistant. Adjust GPU settings in NVIDIA Control Panel, revert any overclocking or undervolting to default settings. Perform a clean installation of GPU drivers using Display Driver Uninstaller (DDU), then reinstall fresh drivers from NVIDIA. If the issue persists, try System Restore to a previous stable state or reinstall problematic games to eliminate corrupted files

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful