Sound and video freezes when battery is low, rare BSOD Aspire A315-59G NX.K6WER.00A

nikadevka0132
nikadevka0132 Member Posts: 1 Newbie
edited April 30 in Aspire Laptops

ORIGINAL

Столкнулся с проблемой на ноутбуке Acer. Когда заряд батареи опускается ниже 40% или включён режим энергосбережения, начинаются кратковременные зависания видео и звука — как будто на секунду всё зависает. Очень редко возникает синий экран (BSOD).

Драйверы установлены последние, с официального сайта Acer и через Windows Update. В обычном режиме при работе от сети или при заряде выше 40% проблем нет.

Вопрос: может ли это быть связано с питанием, BIOS или настройками драйверов? Как можно устранить эту проблему?

Спасибо!

TRANSLATED

I encountered a problem on my Acer laptop. When the battery charge drops below 40% or the power saving mode is on, the video and sound start to freeze briefly - as if everything freezes for a second. A blue screen (BSOD) occurs very rarely.

The latest drivers are installed from the official Acer website and via Windows Update. In normal mode, when working from the network or when the charge is above 40%, there are no problems.

Question: Could this be related to power, BIOS or driver settings? How can I fix this problem?

Thank you!

[Translated using Google]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,498 Trailblazer

    Привет, вам следует постоянно держать адаптер подключенным к сети и поддерживать аккумулятор полностью заряженным (на 100%), в то время как Windows будет снижать энергопотребление системы, когда уровень заряда аккумулятора опускается ниже 40%, чтобы экономить энергию.

    Hi, you should leave the adapter plugged in 24/7 and keep the battery fully charged to 100% at all times, when Windows will throttle the system power when battery gets below 40% charge to preserve energy.

  • Axxo
    Axxo Member, Ally Posts: 1,600

    When an Acer Aspire A315-59G experiences sound and video freezes with a low battery, it's likely due to a power management issue. A hard reset can help drain any residual power and potentially resolve the problem. If the issue persists, updating drivers and installing the latest Windows updates might also be necessary.
    Troubleshooting Steps:-

    1. Hard Reset:
      Turn off the laptop and disconnect the power cable.
      Remove the battery if it's removable.
      Press and hold the power button for 60 seconds.
      Reconnect the power cable (and battery, if removed) and try turning the laptop on.
    2. Update Drivers:
      Open Device Manager (right-click on the Start menu and select Device Manager).
      Expand "Sound, video and game controllers" and locate the audio driver.
      Right-click on the driver and select "Update driver".
      Choose "Search automatically for drivers".
    3. Update Windows:
      Go to Settings > Update & Security > Windows Update.
      Click "Check for updates" and install any available updates.
    4. Uninstall and Reinstall the Sound Driver:
      In Device Manager, right-click on the audio driver and select "Uninstall device".
      Restart your computer. Windows should automatically reinstall the driver.
    5. Check Battery Health:
      If the battery is significantly degraded, it may be causing issues. You can check its health in Power Management settings in Windows.
      Consider replacing the battery if it's nearing the end of its lifespan.
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