New Acer aspire go 15 touchpad not working after somedays of using. Please help.

jmlang
jmlang Member Posts: 1 Newbie
edited April 20 in Aspire Laptops

hi everyone, i just bought my new acer aspire go 15 and then and after somedays of using mouse the touchpad its not working anyone have a solution?

[Edited the thread to add model number to the title and add issue detail]

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,815 Trailblazer
    edited April 20

    Try installing drivers. To properly install touchpad drivers, first install the Serial I/O driver if it is available for your laptop model. Then, download and install the touchpad drivers from your laptop’s support page. After installation, restart your laptop. If your touchpad still isn’t working, try toggling it on or off using the FN + F7 key combination (or FN + F6, depending on your laptop model).

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  • Diya1811
    Diya1811 Ally Posts: 571

    @jmlang

    Start by enabling it using the Fn + F7 key combination (or the specific function key for your laptop). This toggles the touchpad on. If this doesn’t resolve the problem, restart your laptop, as a simple reboot can fix temporary glitches. Next, check the Device Manager to ensure the touchpad is listed, If it’s disabled, enable it. Lastly, update the touchpad drivers by visiting Acer's official support page, downloading the latest drivers for your model, and following the installation instructions carefully.

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  • Axxo
    Axxo Member, Ally Posts: 1,535

    If your cursor will not move or your touchpad is not working at all:-

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.
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