PH16-72 Cosmetic concerns! gap in the bezel and display on the lower right corner next to the logo,

DommoCA
DommoCA Member Posts: 5

Tinkerer
edited April 10 in Predator Laptops

I just received my PH16-72 a week or so ago and have already noticed things that, quite frankly, have no place on a mid-high-end rig that should've been stopped during QC.

First, is a gap in the bezel and display on the lower right corner next to the logo, about 2.5" long and wide enough to stick a fingernail in.

Not only that, the little strip of glued plastic/vinyl right below the palm rest, running the length of the laptop is improperly applied! one end is perfectly flush, as it should be, the other is noticeable raised and easily felt when handling the laptop...

I have no words! My 2021 $900 MSI GF63 Thin has a perfectly flush bezel. Acer has NO excuse on such sloppy qc on something that costs $3499 cad/$2500usd BEFORE taxes!

I also have an inkling that the only spot of backlight bleed on the upper left of the display is also caused by a bezel fitment issue.

To top it all off, Acer support told me 5-10 days to repair PLUS to/from shipping. that just isn't feasible for someone that uses such a device professionally. I am hoping the local Acer certified repair center can do it out of warranty, otherwise i might have to return it, some may see it as nitpicks, but it goes to show the sloppiness of the QC, if MSI can do it on low tier budget notebooks, Acer certainly can on the highest end devices they offer!

[Edited the topic title to include the topic issue.]

Answers

  • DommoCA
    DommoCA Member Posts: 5

    Tinkerer

    I would be eager to hear from anyone with similar issues and experience with Acer Support, I'm hoping to be able to get it fixed locally as I said, however if Acer can provide some type of expedited service & return I think I could make due without it for the lesser part of a week..

  • Kiriko
    Kiriko Member Posts: 28 Enthusiast WiFi Icon
    https://community.acer.com/en/discussion/723364/ph16-72-cosmetic-concerns-gap-in-the-bezel-and-display-on-the-lower-right-corner-next-to-the-logo

    this to me sounds liek a manufacturing defect try to see if a clip came loose or broke by pushing around the edge of the bezel and not on the lcd it self its also possible somehow the double sided tape isnt sticking but i will tell ya i was told to avoid MSI laptops though i do own 2 msi desktop motherboards but as i said its possible there was jsut a manufaturing defect and laptop woud be under warranty

  • StevenGen
    StevenGen ACE Posts: 13,864 Trailblazer
    https://community.acer.com/en/discussion/comment/1335028#Comment_1335028

    I own the PHN16-71 and there is a slight gap between the bezel and the screen on the left where the LCD screen 165Hz and NVidia G-SYNC logo is but its nothing that is noticeable, the screen does not have any bleed or is affected. It must be your PH16-72 laptop and the only fix is for you to send your laptop to Acer Tech Support in your country so that they can fix and change these parts, there is no other solution.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

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