Question regarding Predator Orion 7000 PO7-660 power connector issues

speedballz
speedballz Member Posts: 2 New User
edited February 18 in Predator Desktops

Hello,

I ordered the Predator Orion 7000 PO7-660 prebuilt a while ago from a German retailer and i'm supposed to get it in a couple of weeks.

From what i read about the specs the GPU is going to be a 5090 and since this is my first Acer product i'm curios to know if Acer did anything to address the power connector issues that have started to appear on the 50 series GPUs, is there like some sort of fail safe in place or some sort of an alert that would allow users to shut down their PC's in order to prevent the connectors or cables melting.

Secondly i would also like to know if switching the cooler on the GPU and adding a custom water loop would void the warranty. On a regular GPU this would not be an issue however since this is a prebuilt i would like to know for sure.

[Edited the thread to add issue detail]

Best Answers

  • StevenGen
    StevenGen ACE Posts: 13,262 Trailblazer
    Answer ✓
    https://community.acer.com/en/discussion/721149/question-regarding-predator-orion-7000-po7-660-power-connector-issues

    The Acer Predator PO7-660 is a very new Acer desktop model and it doesn't have a service guide that we usually have access to, so we can't give you very much details on this desktop except from what is written on the web.

    The new NVidia 50 series gpu's are also in that category, as .you will need to consult Acer Tech Support in Germany for an exact guide on the RTX5080 gpu plugs and what problems they have had or any notifications from NVidia about these plug faults melting. But this "meting of plugs on NVidia RTX30xx gpu's" is a common issue from the past, and its very unfortunate if its been carried over to the RTX50xx gpu's

    Acer will cover an RTX5080 plugs melting under warranty as its a warranty issue, but be aware and if this happens, this is design fault made by NVidia once again and it will have to be rectified (if the card is not ruined completely) by changing the plug to a better heat resistant plug, like they did on the old RTX3080 and RTX3090 gpu's of the past. Note that your PO7-660 parts are all covered under warranty, so don't worry about this issue.

    Witt the RTX5080 thermal module upgrade, Acer's warranty will be definitely voided if you change the RTX5080 thermal module to an upgraded water cooling system, as its not allowed within the 12 months Acer warranty. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 35,498 Trailblazer
    Answer ✓

    Actually warranty will be dependent on your specific locale, so Acer Germany has potentially a wildly different warranty that, for instance, Acer USA. They could very easily keep the warranty valid for your system, and only void the warranty for the GPU card itself with that type of modification. Ask Acer support in Germany to be sure. My expectation is any instances of melting wires would only happen where systems were built with too small of wire gauge, which is very unlikely with any of the larger manufacturers.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • billsey
    billsey ACE Posts: 35,498 Trailblazer
    Answer ✓

    Here is the relevant info on the GPU connections. The power wiring going to them seems to be plenty heavy enough to handle the current load easily:

    image.png
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • StevenGen
    StevenGen ACE Posts: 13,262 Trailblazer
    Answer ✓
    https://community.acer.com/en/discussion/721149/question-regarding-predator-orion-7000-po7-660-power-connector-issues

    The Acer Predator PO7-660 is a very new Acer desktop model and it doesn't have a service guide that we usually have access to, so we can't give you very much details on this desktop except from what is written on the web.

    The new NVidia 50 series gpu's are also in that category, as .you will need to consult Acer Tech Support in Germany for an exact guide on the RTX5080 gpu plugs and what problems they have had or any notifications from NVidia about these plug faults melting. But this "meting of plugs on NVidia RTX30xx gpu's" is a common issue from the past, and its very unfortunate if its been carried over to the RTX50xx gpu's

    Acer will cover an RTX5080 plugs melting under warranty as its a warranty issue, but be aware and if this happens, this is design fault made by NVidia once again and it will have to be rectified (if the card is not ruined completely) by changing the plug to a better heat resistant plug, like they did on the old RTX3080 and RTX3090 gpu's of the past. Note that your PO7-660 parts are all covered under warranty, so don't worry about this issue.

    Witt the RTX5080 thermal module upgrade, Acer's warranty will be definitely voided if you change the RTX5080 thermal module to an upgraded water cooling system, as its not allowed within the 12 months Acer warranty. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • billsey
    billsey ACE Posts: 35,498 Trailblazer
    Answer ✓

    Actually warranty will be dependent on your specific locale, so Acer Germany has potentially a wildly different warranty that, for instance, Acer USA. They could very easily keep the warranty valid for your system, and only void the warranty for the GPU card itself with that type of modification. Ask Acer support in Germany to be sure. My expectation is any instances of melting wires would only happen where systems were built with too small of wire gauge, which is very unlikely with any of the larger manufacturers.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • billsey
    billsey ACE Posts: 35,498 Trailblazer
    Answer ✓

    Here is the relevant info on the GPU connections. The power wiring going to them seems to be plenty heavy enough to handle the current load easily:

    image.png
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • speedballz
    speedballz Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1327342#Comment_1327342

    oh wow thanks for sharing those images i was wondering what the design for the 5090 was

  • billsey
    billsey ACE Posts: 35,498 Trailblazer

    It's possible those images are from prototypes, but likely they are close to production even so.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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