Why is my Chromebook Password different than my Google Password

HeyBoring
HeyBoring Member Posts: 5

Tinkerer

At accounts.google I have a password

When I log in to my Chromebook, I have a different password

I thought they would be the same

How to I resolve this?

Answers

  • Jack22
    Jack22 ACE Posts: 4,390 Pathfinder

    @HeyBoring

    your Chromebook password is the same as your Google password

    Once try to reset the Google password and than try to login to Chromebook or follow the below step

    Enter your current password, then enter and confirm a new password. Your Chromebook and Google passwords are the same. Change your password from any device logged in to your Google account

    .

    Click on 'Yes' if the comment answers your question!
  • billsey
    billsey ACE Posts: 35,970 Trailblazer

    You have a different account on your Chromebook than you have for your Google logon. Just use the same for both.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • HeyBoring
    HeyBoring Member Posts: 5

    Tinkerer

    I am using my google email as my acer login.

    I recently changed my google password (accounts.google.com), but that password is not valid to login to the acer…only my old password.

    This is baffling me!

  • HeyBoring
    HeyBoring Member Posts: 5

    Tinkerer

    So my Chromebook is using a Chrome O/S pw, which is different than my Google account pw

  • billsey
    billsey ACE Posts: 35,970 Trailblazer

    It sounds like your Chromebook isn't getting on the internet to validate your entered password, so using the cached version instead.

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  • HeyBoring
    HeyBoring Member Posts: 5

    Tinkerer

    Unless I am not understanding you, I am currently typing this reply on the internet just fine…

  • billsey
    billsey ACE Posts: 35,970 Trailblazer

    It needs to be connected to the internet during the login process in order to retrieve credentialing information from Google. If it doesn't connect to the internet under your profile is loaded, then it wouldn't pull that up and would use the cached credentials fro your previous sessions. I don't know why it wouldn't connect soon enough to read Google's info, but that would be the most common reason for your symptoms.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • HeyBoring
    HeyBoring Member Posts: 5

    Tinkerer

    I don't believe this is the case. I always thought there was a single PW for Google.

    I now know there is a Chrome PW and a Google PW. The Chrome PW is the one my Chromebook is using. This can be found in Settings | Lock Screen and Sign-In | Verify your identity (Chrome PW) | Sign-in Options…change PW

    My Google PW is managed via accounts.google.com

    After powering up, a login prompt is displayed. After entering UID/Chrome PW, it takes about 20 seconds before the Chromebook connects to the Internet.