Games/browser crashing after firmware update - Helios Neo 16 PHN16-72

A couple of weeks ago windows update installed the "Insyde Software - Firmware - 1.0.15.0" update on my laptop, updating my bios version to 1.15. Since then, firefox (or chrome) tabs randomly crashes while I'm browsing and I can't stay inside games for longer than ~20 mins before the game crashes. I've looked into a bunch of posts talking about problems with bios updates, but I'm not sure what I should do. I don't have a restore point to rollback to before the update and I am not sure if a clean windows installation would help or not. Is there a (safe) way for me to downgrade it back to the previous version? Any tips on what to do?

Accepted answers

Puraw

https://community.acer.com/en/discussion/720279/games-browser-crashing-after-firmware-update-helios-neo-16-phn16-72

Hi, I recommend uninstalling all 3rd-party browsers, virus checkers and trial programs preinstalled on your laptop. Only use Widows Edge browser and Defender. Check in Task Manager-Processes how many apps are running at the background, if more than 80, uninstall/disable the apps you don't use/need including in the Startup Task Manager tab. BIOS version 1.15 from 2024/12/03 is not causing crashing, non-Windows services or untested 3rd-party drivers do. Also check the temperatures of the GPU and CPU in PredatorSense, the system may be overheating, use Best Power Efficiency mode in Windows Power & Battery settings and turn off Turbo Booster in PredatorSense.

All comments

Puraw

https://community.acer.com/en/discussion/720279/games-browser-crashing-after-firmware-update-helios-neo-16-phn16-72

Hi, I recommend uninstalling all 3rd-party browsers, virus checkers and trial programs preinstalled on your laptop. Only use Widows Edge browser and Defender. Check in Task Manager-Processes how many apps are running at the background, if more than 80, uninstall/disable the apps you don't use/need including in the Startup Task Manager tab. BIOS version 1.15 from 2024/12/03 is not causing crashing, non-Windows services or untested 3rd-party drivers do. Also check the temperatures of the GPU and CPU in PredatorSense, the system may be overheating, use Best Power Efficiency mode in Windows Power & Battery settings and turn off Turbo Booster in PredatorSense.

AltitudeClimber

https://community.acer.com/en/discussion/comment/1323847#Comment_1323847

That’s some solid advice! Uninstalling unnecessary apps and monitoring background processes can definitely help with performance and stability. I’d also suggest checking for any outdated drivers, especially GPU and chipset drivers, since those can sometimes cause crashes. If overheating is an issue, cleaning out dust from the vents and using a cooling pad might help too. Have you noticed if the crashes happen during specific tasks, like gaming or heavy workloads? That could help pinpoint the cause!

feloteix

I uninstalled a bunch of bloatware and adjusted the settings on PredatorSense and Windows Power & Battery. I haven't experienced any crashes since yesterday! Thanks for the help!

Quick Links

Top Members

Weekly

Puraw 165

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™