ACER E273 Abidpx (Part #: UM HE3AA A01) Horizontal/Vertical Lines and Screen Freezing

tttrevor
tttrevor Member Posts: 1 New User

BACKGROUND:
I have had this monitor since 2020 and used it as my main monitor for 4 years. It was manufactured in 2018. My warranty expired 2021. It has been my main monitor with constant use up until about 3 months ago. I pivoted to a new setup and only used this monitor with an old setup only once a month. However, when I came back to this monitor, after nothing changing about the setup, the monitor started displaying a ton of horizontal and vertical lines all over the screen. It starts upon monitor power with a few horizontal lies beginning an inch from the bottom almost like a dB meter going up and down. Then, as around a minute reaches, the lines start incrementing to such a degree that they cover most the screen then the screen freezes, the lines start stacking vertically as well, and the colors mold till the screen looks like a heat map. It is unusable atp. When I first noticed this, I did not attempt to solve it because the lines only reached a few inches and went away after a few minutes and I was able to use the monitor without issue. However, two months passed after the problem began, and now I cannot even use the monitor past 1 minute because the screen freezes from the lines covering everything then seeming like it melts the display.

ATTEMPTS TO SOLVE:

- I have determined it is not a computer or driver issue. Other monitors in the same ports and on same computer work fine. I have also plugged the monitor into a separate computer that used a separate outlet and it had the same issue. I also noticed this issue occurs even just powered, no display port or HDMI is necessary for me to replicate this. When I plug in the power cord from an outlet (normally on my power strip) to the monitor and the logo pops up, I already see the lines. I also tried multiple HDMI cables and that changed nothing. I am unsure if this could be an issue with the power cable but I don't see why that would be the problem since that does not change the display.- I have factory reset the monitor settings but that did not resolve anything. Additionally, I never changed the settings since I bought the monitor before factory resetting recently.- I have unplugged the monitor and let it sit for a hour to let electrons discharge but upon replugging it has the same issue.- I tried using it as a single monitor setup and as a dual monitor setup. Configurations did not change the situation as I stated it happens even when just powered on.

HELP! If anyone knows how to solve this issue, I would really prefer not to buy a new monitor (or a new LCD screen since I heard those cost just as much). Thank you and if you need extra details let me know! I have attached some photos I took of my monitor when it had the problem occur. These photos were all taken within the span of a few hours where I was trying my troubleshooting. (yes I know I blurred out a screen that already is unreadable but never hurts to be safe with digital privacy)

Answers

  • Danielitoipo
    Danielitoipo Member Posts: 1 New User
    edited 12:07AM

    I have the same problem, luckily the monitor that I have is under warranty and I had not used it for more than a month, I went to take it to support to see if there is a solution and if they solve my problem I can help you by telling you that they had to change it or if there is no solution.

  • billsey
    billsey ACE Posts: 35,240 Trailblazer

    It looks like the two of you are dealing with different issues, and since the second post is for a monitor that's still in warranty, it likely is also a different model than the ED273A (Note, not E273A, ED273A matches the UM.HE3AA.A01 part number). It would be best if that second monitor started it's own thread to help minimize confusion.

    For the ED273A, you look like you have a hardware issue, but don't discount the power supply. A weak power supply will often present as a garbled display that gets worse as the supply heats up. Do you have access to an alternate power supply?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.