ACER E273 Abidpx (Part #: UM HE3AA A01) Horizontal/Vertical Lines and Screen Freezing

tttrevor
tttrevor Member Posts: 1 New User

BACKGROUND:
I have had this monitor since 2020 and used it as my main monitor for 4 years. It was manufactured in 2018. My warranty expired 2021. It has been my main monitor with constant use up until about 3 months ago. I pivoted to a new setup and only used this monitor with an old setup only once a month. However, when I came back to this monitor, after nothing changing about the setup, the monitor started displaying a ton of horizontal and vertical lines all over the screen. It starts upon monitor power with a few horizontal lies beginning an inch from the bottom almost like a dB meter going up and down. Then, as around a minute reaches, the lines start incrementing to such a degree that they cover most the screen then the screen freezes, the lines start stacking vertically as well, and the colors mold till the screen looks like a heat map. It is unusable atp. When I first noticed this, I did not attempt to solve it because the lines only reached a few inches and went away after a few minutes and I was able to use the monitor without issue. However, two months passed after the problem began, and now I cannot even use the monitor past 1 minute because the screen freezes from the lines covering everything then seeming like it melts the display.

ATTEMPTS TO SOLVE:

- I have determined it is not a computer or driver issue. Other monitors in the same ports and on same computer work fine. I have also plugged the monitor into a separate computer that used a separate outlet and it had the same issue. I also noticed this issue occurs even just powered, no display port or HDMI is necessary for me to replicate this. When I plug in the power cord from an outlet (normally on my power strip) to the monitor and the logo pops up, I already see the lines. I also tried multiple HDMI cables and that changed nothing. I am unsure if this could be an issue with the power cable but I don't see why that would be the problem since that does not change the display.- I have factory reset the monitor settings but that did not resolve anything. Additionally, I never changed the settings since I bought the monitor before factory resetting recently.- I have unplugged the monitor and let it sit for a hour to let electrons discharge but upon replugging it has the same issue.- I tried using it as a single monitor setup and as a dual monitor setup. Configurations did not change the situation as I stated it happens even when just powered on.

HELP! If anyone knows how to solve this issue, I would really prefer not to buy a new monitor (or a new LCD screen since I heard those cost just as much). Thank you and if you need extra details let me know! I have attached some photos I took of my monitor when it had the problem occur. These photos were all taken within the span of a few hours where I was trying my troubleshooting. (yes I know I blurred out a screen that already is unreadable but never hurts to be safe with digital privacy)

Answers

  • Danielitoipo
    Danielitoipo Member Posts: 1 New User

    Tengo el mismo problema , por suerte el monitor que yo tengo esta en garantía y no lo había usado más de un mes , fui a llevarlo a soporte a ver si tiene solución y si me solucionan mi problema puedo ayudarte diciéndote que le tuvieron que cambiar o si no hay solución .