ACER ONE 14 Z8-415 I2C hid device not working (touchpad not showing)

anshu_raj
anshu_raj Member Posts: 2 New User

my device details :-

Device name ANSHU
Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
Installed RAM 8.00 GB (7.75 GB usable)
Device ID 05138102-ED60-48AC-AC0E-72B7DEEE732E
Product ID 00356-24697-88784-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

MODEL- ACER ONE 14 Z8-415

[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 35,226 Trailblazer

    Delete it from Device Manager then reboot to see if it reappears without the error. If it's a corrupted configuration that should get it. Since that model is one of those for India only (I believe) we don't have access to detailed info here.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • anshu_raj
    anshu_raj Member Posts: 2 New User

    No, there is no change after rebooting please suggest something else

  • billsey
    billsey ACE Posts: 35,226 Trailblazer

    You could try downloading the drivers from Acer and doing a reinstall. See if there is something like a chipset driver or a serial IO driver for your model.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • rashmikantPatel
    rashmikantPatel Member Posts: 1 New User

    I am also facing the same issue. I updated the BIOS due to sudden system shutdowns, and since then, the I2C HID device driver error has appeared. I have tried installing everything related to the driver, but the issue is still not resolved, and my touchpad is not working.

    I have the same system: ONE 14 Z8-415 with an i5 11th Gen processor and 16 GB RAM.

    If anyone can help me with this, I would really appreciate it. I also contacted the Acer service center and asked how to access the advanced settings in the BIOS, but they couldn't help me with the BIOS settings.

    Some systems have a touchpad setting in the BIOS. If anyone knows how to access the advanced settings in the BIOS, please let me know.

  • billsey
    billsey ACE Posts: 35,226 Trailblazer

    I don't have easy access to the service guide for that model, since it wasn't available over here (I believe it was India only). Typically the I2C drivers are part of the chipset driver package, but sometimes they are included in the Serial IO drivers instead. Make sure you install both and retry. BIOS settings shouldn't make a difference, but a reset to factory defaults (F9) followed by a save and exit (F10) should deal with that if needed. Typically the only BIOS function related to the touchpad is to enable/disable advanced functions, which don't affect it actually working, just things like multi-finger gestures and such.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.