ACER ONE 14 Z8-415 I2C hid device not working (touchpad not showing)

anshu_raj
anshu_raj Member Posts: 2 New User

my device details :-

Device name ANSHU
Processor 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
Installed RAM 8.00 GB (7.75 GB usable)
Device ID 05138102-ED60-48AC-AC0E-72B7DEEE732E
Product ID 00356-24697-88784-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

MODEL- ACER ONE 14 Z8-415

[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 35,631 Trailblazer

    Delete it from Device Manager then reboot to see if it reappears without the error. If it's a corrupted configuration that should get it. Since that model is one of those for India only (I believe) we don't have access to detailed info here.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • anshu_raj
    anshu_raj Member Posts: 2 New User

    No, there is no change after rebooting please suggest something else

  • billsey
    billsey ACE Posts: 35,631 Trailblazer

    You could try downloading the drivers from Acer and doing a reinstall. See if there is something like a chipset driver or a serial IO driver for your model.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • rashmikantPatel
    rashmikantPatel Member Posts: 1 New User

    I am also facing the same issue. I updated the BIOS due to sudden system shutdowns, and since then, the I2C HID device driver error has appeared. I have tried installing everything related to the driver, but the issue is still not resolved, and my touchpad is not working.

    I have the same system: ONE 14 Z8-415 with an i5 11th Gen processor and 16 GB RAM.

    If anyone can help me with this, I would really appreciate it. I also contacted the Acer service center and asked how to access the advanced settings in the BIOS, but they couldn't help me with the BIOS settings.

    Some systems have a touchpad setting in the BIOS. If anyone knows how to access the advanced settings in the BIOS, please let me know.

  • billsey
    billsey ACE Posts: 35,631 Trailblazer

    I don't have easy access to the service guide for that model, since it wasn't available over here (I believe it was India only). Typically the I2C drivers are part of the chipset driver package, but sometimes they are included in the Serial IO drivers instead. Make sure you install both and retry. BIOS settings shouldn't make a difference, but a reset to factory defaults (F9) followed by a save and exit (F10) should deal with that if needed. Typically the only BIOS function related to the touchpad is to enable/disable advanced functions, which don't affect it actually working, just things like multi-finger gestures and such.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 1,321

    If your cursor will not move or your touchpad is not working at all:

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.

    ——————————————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.