How to fix/clean my Acer Nitro 5 AN515-55-53AG Laptop?

citylightssweetlyfig
citylightssweetlyfig Member Posts: 8

Tinkerer

So from the title,yeah i need help. It shutted down randomly while i was playing a game & having youtube playing in the background. It was random that i didn't get a chance to save the character i was creating & i thought it was because of my hard drive. That wasn't the case (good thing i saved it as a backup or i'd be crying rn). At first, i looked next to me, & saw the adapter power off (not the outlet,but the ac adapter itself just,no light & heated). I let the adapter power off a bit before turning back on the outlet power,and it's back on,but when i try to turn on my pc, it didn't turn back on,even when connecting the adapter charger back in,it didn't show a light on. I'm suspecting that it's because of overheating (and yes i have a cooling pad for underneath my pc to cool down,but it's not cooling the top where the keyboards are at). At this moment until i wake up in the morning, im using my old pc to chat & watch youtube to get it off my mind,but now im worried that my gaming pc, that i replaced the screen & modify it, im afraid that i won't be able to use it anymore,and i don't want it to be that case. So,if anyone knows why my gaming pc just randomly shut down while i was playing a game, i would like an explanation & how to fix it.

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,431 Trailblazer

    Hi, not sure I understand your question, but this laptop is from May 2020, and it is time to replace the almost 5-year-old battery.

  • citylightssweetlyfig
    citylightssweetlyfig Member Posts: 8

    Tinkerer

    Update: So, i think it could be the overheating & tried connecting the ac adapter to the pc & the pc didn't come one whatsoever. At this moment, i took apart the pc to see what's physically happening. Do you think it's really the battery or something else?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,820 Pathfinder

    @citylightssweetlyfig

    When you plug the adapter in, does it show any lights?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • citylightssweetlyfig
    citylightssweetlyfig Member Posts: 8

    Tinkerer

    @AnhEZ28 No,it does not show any light when i plug the adapter in the pc. The adapter plug works when i let it cool down,but when i tried plugging it back to the pc,it doesn't show any light nor does it turn it on. I took apart the case to see what's going on and @Puraw suggested that it might be time to replace the battery that's 5 years old by now.

  • citylightssweetlyfig
    citylightssweetlyfig Member Posts: 8

    Tinkerer

    Update: i don't know what to do. I feel overwhelmed & left the pc apart as it is. I don't know if it's the adapter or the battery in the pc itself.

  • citylightssweetlyfig
    citylightssweetlyfig Member Posts: 8

    Tinkerer

    So @Puraw said that it might be my 5 year old battery, and you (@kevin458) indicate that it could be the dust as well? I'm trying to wrap my mind around it that it could be either one of both of these the reason my pc randomly shutted down.

  • Puraw
    Puraw ACE, Member Posts: 15,431 Trailblazer

    Hi, to check the condition of your battery run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Purawor use "Quote" when you reply so I will get an alert.

  • citylightssweetlyfig
    citylightssweetlyfig Member Posts: 8

    Tinkerer

    @Puraw

    How can i do that when the pc won't turn on?

  • Puraw
    Puraw ACE, Member Posts: 15,431 Trailblazer

    You can't so either get a new battery or bring the laptop to an Acer endorsed PC repair shop to check the power rail, include the power adapter. If you are technical, you can try the Power drain + CMOS reset routine: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black under the battery) and remove the coin battery. Shorten the +/- terminals inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. Remove the RAM modules and reseat the modules firmly back in the 2 slots. Next, press the Power Button on the keyboard for 10-15 seconds, after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and try to boot.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,820 Pathfinder

    Will the PC start charging when the adapter or the pc cools down?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • citylightssweetlyfig
    citylightssweetlyfig Member Posts: 8

    Tinkerer

    The PC charging light doesn't come back on (like it does when i charge it) when i plug the adapter back in. No indication of light or powering on the pc,even when i let it cool down.

    @AnhEZ28

  • Axxo
    Axxo Member, Ally Posts: 1,242

    Here are some of the steps to speed up/Clean or increase the performance your computer.  

    Try windows + r -  on the run window - type msconfig  - click ok  
    click on services
    check - hide all microsoft services 
    click on disable all
    click on startup 
    disable all the startup items 
    click on apply - ok  - restart the computer.     Loading process will be very fast now..Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  Try windows + r - on the run window - type appwiz.cpl  - click ok  
    it will show you the list of programs
    remove all the unwanted third party programs. 
    Please don’t remove any drivers.  

    If you are not sure , please don’t remove it.  Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files If you are not able to remove some files - click on skip and then click click on continue.. Try windows + r  - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumnail
    Delete the items which are checked Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %Try to do a chrome reset 

    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Open chrome 
    it will work faster nowIf it is still not working then we have to do a refresh and resetclick on start - settings - update and security - recovery - reset this pc - get started or on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started It will show you keep my files and remove everything.

    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset

    It will be in progressNote:If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lostIf you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. You can also do the recovery in an alternative way..There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer. 

    Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset

    It will be in progress If the keep my files option is not working Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. If the just remove my files is not working..Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,820 Pathfinder

    @citylightssweetlyfig

    You can try to clean the fan, vent, and replace the thermal paste. This will some how avoid overheating.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!