ACER Nitro ANV15-51 Battery not charging but works when charger is plugged in.

prash_menon2025
prash_menon2025 Member Posts: 6

Tinkerer

I bought an ACER Nitro ANV15-51 in Jan 2024 and exactly 1 year and 5 days it got a problem

The battery of the laptop is not getting charged even after plugging in for 3 to 5 hours.

The battery indicator is in amber state after charging for many hours.

The laptop works fine when turned on after plugging in the charger, but battery percentage doesn't increase after many hours of charging. I'm using the brick charger 135W which came along with the laptop.

If anyone has faced similar problem and resolved it, please support by sharing the solution.

Your support will be appreciated

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,037 Trailblazer

    Hi @prash_menon2025 First of all, perform a power reset and check if it is solved.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • prash_menon2025
    prash_menon2025 Member Posts: 6

    Tinkerer

    There is no sound. It's not getting reset.

    Battery is 0%. Laptop turns on when plugged into the charger but the battery shows 0%.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,037 Trailblazer

    In that case, take the computer to a technical service to check the battery, it may need to be replaced.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • prash_menon2025
    prash_menon2025 Member Posts: 6

    Tinkerer

    Service centre said its board issue and has to replace the motherboard and it's out of warranty. Warranty just expired 10 days ago.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,689 Pathfinder

    @prash_menon2025

    Try this: turn off the laptop, disconnect the charger, and hold the power button for 15 seconds.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,037 Trailblazer

    I understand, have they told you how much it costs?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Axxo
    Axxo Member, Ally Posts: 1,050

    • Open the Device Manager by searching for it or right-clicking the Start button and selecting Device Manager.
    • Click Batteries on the list to expand it and you should see two items: Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
    • Right-click ON EACH ITEM (BOTH) and choose Uninstall device. Yes, you are uninstalling your laptop's battery drivers, but don't worry because they will automatically be reinstalled when you restart your laptop.
    • Shut down your laptop.
    • Unplug the power cable from your laptop.
    • If your laptop has a removable battery, remove it. My laptop does not have a removable battery. I tried skipping this step but it didn't work, so I removed the bottom panel of my laptop and then removed the battery by disconnecting it from the motherboard.
    • Put the battery back in if you removed it.
    • Plug in your laptop.
    • Power on your laptop.
    • Click the battery icon in the system tray and you should see that your laptop is plugged in and charging.

    ———————————————————————————————-
    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • prash_menon2025
    prash_menon2025 Member Posts: 6

    Tinkerer


    Thanks for the suggestion, but unfortunately, it didn’t work out—it’s a hardware issue.

    The battery is in good condition, but the problem lies with the board. When the charger is connected, it powers the laptop but doesn’t charge the battery. Essentially, the laptop works fine as long as it’s plugged in.

    At this point, it feels like my laptop has turned into a desktop after just a year of use, thanks to the poor-quality hardware from Acer.

    I’m now considering buying a UPS for the laptop, as I might not have any other choice if I want to keep using it.

    It’s frustrating to deal with such issues so soon after purchasing the device. Acer really needs to improve the quality of their hardware if they want to retain their customers.