AN14-41 Nvidia fails to address Advanced Optimus display mode switch issue with SteamWebHelper.exe

Kugumin
Kugumin Member Posts: 7

Tinkerer

edited January 8 in Nitro Gaming

As indicated in the title, the Acer NVIDIA driver has not yet been updated to address the Advanced Optimus issue with SteamWebHelper.exe, which prevents switching from iGPU to dGPU for GSync and related functions.To ensure an optimal user experience for Acer Nitro 14 users without the need for manual mode switching, please update the driver.Attached is a screenshot illustrating the issue.

The NVIDIA driver version is the latest one released by Acer for my model: 31.0.15.4632 (546.32).


NVIDIA website link adressing the issue - https://nvidia.custhelp.com/app/answers/detail/a_id/5526/

NVIDIA have it fixed since 551.76 driver version
Link and screenshot indicating that - https://www.nvidia.com/en-us/drivers/details/221875/

Thank you in advance for your assistance.

Answers

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 173

    Hi @Kugumin

    In Windows services, please stop the services that are related to the application Steamwebhelper.exe and then try to change the display mode in the Nvidia control panel.

  • Kugumin
    Kugumin Member Posts: 7

    Tinkerer

    edited January 8

    There aren't any services related to that part of Steam. Basically, Steamwebhelper is a browser inside a Steam client, so I can open the store and so on. It's broken with the official Acer driver for my laptop's dGPU. It just needs to be updated, and not using some compromises. It's an issue from NVIDIA's side, which was fixed a long ago, but the Acer driver still hasn't.

  • Kugumin
    Kugumin Member Posts: 7

    Tinkerer

    Any updates about this issue?

  • Kugumin
    Kugumin Member Posts: 7

    Tinkerer

    I guess there's no hope getting feedback and only have partly broken drivers 🤣

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,668 Pathfinder
    edited January 18

    @Kugumin

    You can go to this site and get the latest NVidia driver https://www.nvidia.com/en-us/drivers/

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Kugumin
    Kugumin Member Posts: 7

    Tinkerer

    That's an easy way to fix, but that's generic driver, that might not support all custom features by Acer, isn't it?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,668 Pathfinder

    @Kugumin

    No problem at all. It is still the same driver.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Kugumin
    Kugumin Member Posts: 7

    Tinkerer

    This is completely wrong. Acer driver has absolutely different TGP for each of NitroSense profiles than generic driver

    I don't remember exact numbers, but approximately they look like that
    Acer - 65W-70W-80W-90W (I guess 0.945V voltage is the reason why it's not higher)
    Generic - 65W-75W-90W-110W

    And also Acer driver is limited by 0.945V voltage, while generic has no limits at all, only reliability voltage limit