Acer Predator PH16-71 Keyboard LEDs stuck on static blue, can't change color or effects

marybequette
marybequette Member Posts: 3 New User
edited January 13 in Predator Laptops

Before I begin, I must add that I know nothing about computers.

Now that it's out of the way: my LEDs are no longer changing colors. The keyboard only stays on a static blue color. I can no longer change the color like I used to be able to. When the computer turns on, it will have an effect and be blue. However, after it turns on, all effects are also not working. I have tried uninstalling and reinstalling Predator Sense twice now, it didn't work. I also tried going to Services and selecting the Acer Lighting to change the priority to high. Acer Lighting isn't and wont run (so i can't change the priority)? I'm so lost, please help.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,754 Trailblazer
    edited January 12

    Hi, I just got the Neo version: PHN16-71-50JG and it installed a new version of PredatorSense from the Windows Store, you have to learn how to control the RGB keyboard: Go to Area Control first:

    and then activate the zone you want to change and select a color on the right panel (I selected white 255):

  • Axxo
    Axxo Member, Ally Posts: 1,032

    1 Search for services and open services app

    2 right click Acer lightning services.

    3 click on the recovery tab

    4 change first, second, and subsequent failures options to (restart the service) and apply.

    5 restart acer lightning service.

    6 restart pc and check

    ———————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • marybequette
    marybequette Member Posts: 3 New User

    Hi, unfortunately this did not fix my issue. It still only lights up blue even after i selected different colors.

  • marybequette
    marybequette Member Posts: 3 New User

    I understand how to change the colors, something is keeping my keyboard from actually applying the colors i choose.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,689 Pathfinder

    @marybequette

    Try to reinstall Predator Sense.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ApplePie59
    ApplePie59 Member Posts: 11

    Tinkerer

    having the same exact problem. Acerlightingservices keeps shutting off for whatever reason and even the restart script mentioned above doesn't help. Tried reinstalling predator sense, downgrading predator sense, uninstalled the keyboard HID, fully udpated my windows. noTHING AT ALL. I've had this problem before and have no clue how I fixed it, but after my motherboard replacement and a clean windows 11 install it's got this problem again