Predator PH16-71 LED Keyboard no longer working

marybequette
marybequette Member Posts: 3 New User
edited January 12 in Predator Laptops

Before I begin, I must add that I know nothing about computers.

Now that it's out of the way: my LEDs are no longer changing colors. The keyboard only stays on a static blue color. I can no longer change the color like I used to be able to. When the computer turns on, it will have an effect and be blue. However, after it turns on, all effects are also not working. I have tried uninstalling and reinstalling Predator Sense twice now, it didn't work. I also tried going to Services and selecting the Acer Lighting to change the priority to high. Acer Lighting isn't and wont run (so i can't change the priority)? I'm so lost, please help.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,523 Trailblazer
    edited January 12

    Hi, I just got the Neo version: PHN16-71-50JG and it installed a new version of PredatorSense from the Windows Store, you have to learn how to control the RGB keyboard: Go to Area Control first:

    and then activate the zone you want to change and select a color on the right panel (I selected white 255):

  • Axxo
    Axxo Member, Ally Posts: 980

    1 Search for services and open services app

    2 right click Acer lightning services.

    3 click on the recovery tab

    4 change first, second, and subsequent failures options to (restart the service) and apply.

    5 restart acer lightning service.

    6 restart pc and check

    ———————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • marybequette
    marybequette Member Posts: 3 New User

    Hi, unfortunately this did not fix my issue. It still only lights up blue even after i selected different colors.

  • marybequette
    marybequette Member Posts: 3 New User

    I understand how to change the colors, something is keeping my keyboard from actually applying the colors i choose.