Connect Enduro M3 5G WiFi Hotspot: Cannot install firmware update

AlfonsoCantabria
AlfonsoCantabria Member Posts: 2 New User

Since today, my Enduro M3 has been notifying me of a firmware update (M3_GBL_1.30.000019). When I press ‘Download’, the device downloads the update. If I then press ‘Update’, the device switches off in the following window at 2% of the loading bar and restarts.

A system update begins, which reaches about 20% of the loading bar before an ‘Error’ is reported without any additional information. The device then starts up again and greets me with the message that a firmware update is available. I can download this again, but it always continues as described.

Does anyone have a solution to this annoyance? The hotspot otherwise works perfectly.

Unfortunately, I cannot contact Acer support by email as the serial number printed on the back is supposedly unknown.

Answers

  • Bluefade
    Bluefade Member Posts: 1 New User

    Hi everyone,

    I'm having the same issue, can't install the firmware update (M3_GBL_1.30.000019)

  • Alessandro1972
    Alessandro1972 Member Posts: 1 New User

    Hello everyone! I have had the same problem since yesterday, I assume it is a damaged "FIRMWARE", I also tried to do a hard reset, but the problem occurs again.

  • umeshsak
    umeshsak Member Posts: 1 New User

    I am also having the same issue with the M3_GBL_1.30.000019. The firmware update part keeps popping up even I have disabled the Auto check update.

    The firmware seems to be 62MB. I can download it successfully and when trying to install the device is restarted and errors out with "Error" as the only message.

    I can live with it but the firmware install message constantly keeps popping up even when Auto is disabled. Hope Acer looks into it. Thanks

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    I'll bump it up the ladder to make sure they are aware of the issue…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.