Connect Enduro M3 5G WiFi Hotspot: Cannot install firmware update

AlfonsoCantabria
AlfonsoCantabria Member Posts: 2 New User

Since today, my Enduro M3 has been notifying me of a firmware update (M3_GBL_1.30.000019). When I press ‘Download’, the device downloads the update. If I then press ‘Update’, the device switches off in the following window at 2% of the loading bar and restarts.

A system update begins, which reaches about 20% of the loading bar before an ‘Error’ is reported without any additional information. The device then starts up again and greets me with the message that a firmware update is available. I can download this again, but it always continues as described.

Does anyone have a solution to this annoyance? The hotspot otherwise works perfectly.

Unfortunately, I cannot contact Acer support by email as the serial number printed on the back is supposedly unknown.

Answers

  • Bluefade
    Bluefade Member Posts: 1 New User

    Hi everyone,

    I'm having the same issue, can't install the firmware update (M3_GBL_1.30.000019)

  • Alessandro1972
    Alessandro1972 Member Posts: 1 New User

    Hello everyone! I have had the same problem since yesterday, I assume it is a damaged "FIRMWARE", I also tried to do a hard reset, but the problem occurs again.

  • umeshsak
    umeshsak Member Posts: 1 New User

    I am also having the same issue with the M3_GBL_1.30.000019. The firmware update part keeps popping up even I have disabled the Auto check update.

    The firmware seems to be 62MB. I can download it successfully and when trying to install the device is restarted and errors out with "Error" as the only message.

    I can live with it but the firmware install message constantly keeps popping up even when Auto is disabled. Hope Acer looks into it. Thanks