Predator PH16-71-Video out over USB is not working, Driver Issue.

PetersLapTop
PetersLapTop Member Posts: 5 New User
edited December 22 in Predator Laptops

I did a reinstall …windows 11 24H2.
everything seems to work fine, installed the drivers from the website.
installed the NVidia driver's automatic detection…. maybe the problem lays there??

plugged in my external monitor, and it doesn't want to come on.

any tips or help on this would be nice (and yes i use the right cable USB for video, not a charging cable)

tnx Pete

[Edited the thread to add model name and issue detail to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,032 Trailblazer

    Hi, the latest BIOS is one year old, did you upgrade to 24H2 manually with an ISO file? Drivers should be installed automatically by WU or Windows11 24H2. Try installing this TBT4 driver from Acer Support for your laptop:

    If still no Video out, roll back that 24H2 upgrade or if not possible clean install 23H2 from UUPdump.net.

  • PetersLapTop
    PetersLapTop Member Posts: 5 New User

    jep did the bios update (last one, when i bought it, a few months ago)
    installed the TBT4 no responce on the monitor… it does show up on boot (lighting up logo)
    so its an windows thing …

    kind of NOT FUN to have to delete everything and installing things back. i run a few heavy programs that takes a lot of time setting up …

    and you think when i do the 23H2 install, it will keep running after windows updates by itself… because otherwise im doing things twice to get the same result. * cant realy disable updates in windows i think…
    (this 24h2 is indeed an install from an iso from main source-so its strange to me that it doesnt work out of the box for this intel cpu, it should be a main feature that sould work out of the box …like audio haha )

  • PetersLapTop
    PetersLapTop Member Posts: 5 New User

    and you changed the title ..but forgot to set USB to USB-C port …people might read it wrong // Interpretation … tnx *just helping others

  • PetersLapTop
    PetersLapTop Member Posts: 5 New User

    Clean install, this time 23h2 … same problem..
    A popup . Limited ..

    anybody else got a real solution to this, i think its a powerlimit output that i didnt have with the ssd that came with the laptop…. so ill try to pop that ssd back in tomorow. and if on that one the usbc screen output works… ill report later… maybe today who knows …

    so ja.. maybe they should do a page- the order to follow on what to install to prevent this maybe ?

    im used to installing pcs…its the first time in a realy long long time i had to come to a manufacturing page for questions … .

  • PetersLapTop
    PetersLapTop Member Posts: 5 New User


    so i have this stand alone 15inch slim 1080p asus portable monitor for on the go… they can run without external power…they do the same on my macbook works fine …
    i think the new drivers gives less power to the usbc ports with the new drivers…
    i used to be able to hook up 2 screens no problem …now its giving me the nerves haha
    i bought this specificly for the ports … so ja … hope to find the solution soon …