Aspire XC605-Win8-Randomly not booting intermittently, gets 'stuck' at the Acer logo at random time

Wooster
Wooster Member Posts: 4 New User

Hi. Acer Aspire XC605. (i3) Bought with Windows 8.1. For the past few years, it very intermittently won't boot. At gets 'stuck' at the Acer logo - the circle of small dots doesn't appear, and the disk light is on permanently. The 'fix' is to crash Windows by holding down the power button, then restarting. It's always starts at the second attempt. The PC is used every day and it can go for months starting perfectly. Then it will 'get stuck' twice in a week.

Over the past few years, I've upgraded to a Samsung SSD. Replaced the 4GB and 2GB memory modules for 2 x 8GB. Upgraded to Win10 Home. Replaced the BIOS battery. It still gets 'stuck' at random times.

Does anyone have any ideas, please?

Regards

[Edited the thread to add model name and issue detail to the title]

Answers

  • Larryodie
    Larryodie Member Posts: 1,743 Community Aficionado WiFi Icon

    Is your Win 10 updated to the latest ??

    You might do a restore when you go into the safe mode screen (repair) after you hold down the power button.

    Otherwise, it's an older unit and maybe just can't keep up ?

  • billsey
    billsey ACE Posts: 34,601 Trailblazer

    Do you still have a HDD installed? That symptom sounds like the OS wants to do an error check on a HDD. That may be a sign the drive is starting to fail, especially likely if it's been 'crashed' to shut down fairly often.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 925

    I suggest that you try to force restart the PC by pressing the power button until it shuts down or restarts.

    If that didn't help, try to access the Windows Recovery Environment, turn your computer on and off three times. While booting, make sure you turn off the computer when you see the loading logo. After the third time, Windows 10 will boot into diagnostics mode. Click Advanced options when the recovery screen appears.

    Then in the "Choose an option" screen, click Troubleshoot => Advanced Options => Try the options Startup Repair or System Restore. I hope this helps.

    —————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • Wooster
    Wooster Member Posts: 4 New User

    Windows is updated weekly. So, yes, it's up to date.

    Too old to keep up? It's much faster than my wife's 2 year old Acer laptop. (According to passmark.com and their Performance Test.)

    No, the HDD was removed when I fitted the Samsung SSD. If the SSD is failing, then the HDD had exactly the same fault. (Seems unlikely!) If there is something faulty with my Win10, the original Win8.1 had the same fault.

    It starts perfectly 99% of the time. So any diagnostic / troubleshooting shows it's working perfectly. DISM.exe /Online /Cleanup-image /Restorehealth, chkdsk C: /f /r (etc) all show no problems, but if the tests are run when it's in the 99% time, they would.

  • billsey
    billsey ACE Posts: 34,601 Trailblazer

    Yes, if you removed the HDD when you installed the SSD then it's unlikely to be a diskchk running, though that would give you almost exactly that symptom. Next we need to look at where it's failing. You don't mention any beep error codes, so even though the failure seems to be before Windows starts it's load it doesn't seem to be a POST failure. The first thing that happens at the end of POST, I believe, is a quick load of the EFI image. That's where it decides what to load for the OS, from the table of possible load points. If you have a bootable device plugged into a USB port, and that device is higher in the list than the normal boot point for Windows, it might fail. I'd expect a blinking cursor though…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Wooster
    Wooster Member Posts: 4 New User

    Billsey - thanks for your thoughts. When it fails, it just stops with the ACER logo on the screen - the circle of white dots doesn't appear. The only clue I get that it's about to not start, is the CD/DVD player…. It must be number one in the boot sequence so it's checked for bootable media first. (A 'buzz' as the head searches for a CD then another 'buzz' as it retracts.) As nothing is found, it tries the 'C' drive, finds Windows and starts. When it's going to fail, the CD drive searches twice. ('Buzz, buzz. Buzz, buzz.) There's no beeps. Once it fails to start, the SSD read / write LED is on constantly.

    I've had a thought that it might be the PSU. It's a mini-tower, so the PSU is small. If the initial CD seek drags a voltage down….

  • billsey
    billsey ACE Posts: 34,601 Trailblazer

    OK, let's look at the BIOS settings for booting… Can you take a picture of the Boot Options page?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Wooster
    Wooster Member Posts: 4 New User

    What's the 'F' key I have to press to get into the boot settings? It doesn't come up on the initial screen? (F8? F11?)

  • Larryodie
    Larryodie Member Posts: 1,743 Community Aficionado WiFi Icon

    Enable BOOT or Boot Enabled in Bios then reboot with the F12 key.

  • billsey
    billsey ACE Posts: 34,601 Trailblazer

    Here you go:

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.