Attempted to boot brand new acer SFG14-73T-75FA from a USB drive, it refused to recognize the drive.

ExCustomer
ExCustomer Member Posts: 6 New User

I attempted to boot a brand new acer swift 14 laptop from a USB drive which is a perfectly standard operation, and yet it refused to recognize the drive. I called their "support" and was told that ONLY DRIVES PURCHASED FROM THEM CAN BE USED. They even offered to send their drive with windows, and that's exactly what I do NOT want.
You think you bought a computer? No. You merely leased it from an erratic control freak.
Fortunately, I could return it and I've learned my lesson - no acer for me EVER!😫

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,188 Trailblazer
    edited November 26

    What are you talking about ExCustomer, yes Acer has its Win-11 oem operating system on a pen drive 'which you have to pay for' as its not free and that applies to all manufacturers, so be aware of that, but you are not restricted to their USB drive and/or their version of Win-11!

    Your boot pen drive must have a corrupted boot sector as to be able to use a bootable Win-11 OS from an external drive, you first need to have a workable USB boot sector (use the Rufus 4.5 software) to construct a bootable drive then have a look at this guide here, to see how to construct a workable Win-11 OS that can boot from an external USB or HDD or M.2 drive in a 3.0 or 3.2 USB port or USB-C port, its a very simple process, don't blame Acer if you don't know what you are doing, as that is how things work.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • ExCustomer
    ExCustomer Member Posts: 6 New User
    edited November 26

    acer:

    I am talking about you forcing me to use your accomplice's windows stuff. I am talking about immoral and - at least in Europe - illegal restrictions. It's MY computer, I PAID FOR IT, and you have no right to tell me what I can and cannot do with it, and yet that's EXACTLY what you do when you disable BIOS settings and restrict USB boot.

    Since you did not comprehend my problem, let me try to explain again: I am not complaining about not having free (or not free) windows 11. I am not interested in anything windows. I refuse to accept your abusive "business practices" and intend to inform as many potential victims as WWW and my persistence allows.

    It's not your prerogative to evaluate my competence, it's not that I don't know - it's that I DO NOT WANT windows, and that's what I am blaming acer for.

    Feel free to read more than once if necessary to comprehend my issue.

  • billsey
    billsey ACE Posts: 34,291 Trailblazer

    I believe you are just misinformed… Did you enable the boot menu in the BIOS, then use F12 at boot to see which UEFI environments are there? There is no restriction on USB boot, other than the obvious ones that block malware. You say you have a new Swift 14, but don't tell us which model you have. Your full model number is usually on the same sticker as your serial number, it should look something like SF14-xxx-xxxx. What OS are you trying to install?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ExCustomer
    ExCustomer Member Posts: 6 New User

    Model number I HAD (it's already been returned) was SFG14-73T-75FA.

    Yes, I did enable F12 but - BUT - the perfectly valid USB boot drive was not even detected. I used the very same drive to install OS on another box with no issues. One individual assumed that the drive was corrupt but it was not. If that individual had a clue, he'd know that even if (IF!) the drive were corrupt, it still would've been seen. Yes, installation would've failed but it would've been seen. Many BIOS menu elements are simply disabled.

    And finally, before I gave up and came to the conclusion, I spoke with acer's "support" and was unequivocally told that ONLY USB drive purchased from them and ONLY with win 11 could be used to boot from USB. I had hard time believing this level of abuse so I asked three times paraphrasing the question so that even an individual in China would understand, and every time the response was the same.

    In my 35 years working with computers and 25 of them being a Software Engineer, I have set up numerous machines, and I've never seen this ridiculous violation of consumer rights.

  • billsey
    billsey ACE Posts: 34,291 Trailblazer

    Yeah, the "tech" you spoke with at Acer was obviously working from a script, since there isn't an issue with booting from any UEFI environment.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ExCustomer
    ExCustomer Member Posts: 6 New User

    Over the last 35 years, I set up numerous computers. Granted, that's not what I do for a living - I am a Software Engineer, not some best buy tech but (BUT!!!) I have NEVER had a problem booting from a USB drive and installing ANY OS. I have also never seen disabled menus in BIOS until now. No matter how ignorant the clerk I spoke with was, he was correct - acer INTENTIONALLY made it impossible to install an OS from USB drive unless - as they stated, probably (have not tried and am not interested to try) - it's win 11 from their own drive.

    In any case, how is it my problem if acer techs don't know what they are talking about?

    Let me clarify the reason for my outrage. Imagine you bought a car but it will only take you to macdonald's. Unless burger king paid more to the manufacturer in which case, your only destination will be burger king.

    Your experience could be different because you may have an older model purchased before microsoft cut a deal with acer which doesn't invalidate my account.

  • billsey
    billsey ACE Posts: 34,291 Trailblazer

    I do have older machines as well as newer ones. I don't have your specific model, but I have heard of no other users who have had issue with booting from a flash drive using a UEFI boot environment and the process we have detailed. There are users who have been running Linux distributions by doing just that. If your drive did not show up, I can only assume it wasn't setup for booting in a UEFI environment. I have no good idea why the tech you spoke to gave that bogus information…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ExCustomer
    ExCustomer Member Posts: 6 New User

    Don't underestimate corp mafia trickery. Here is an example, in this case - lenovo:

    https://www.techpowerup.com/226069/microsoft-entering-agreements-with-laptop-makers-to-block-linux

    I did research and found that some users report that Linux install hangs but in my case the drive wasn't even detected. To clarify, I used the very same drive to install Kubuntu on my old "scratch" Lenovo Yoga 700 with no issues. Obviously, there is nothing wrong with the drive and everything wrong with acer.

    Apparently, "newer" and "new/the latest" are not necessarily synonyms, and that's exactly my goal - warn potential buyers about acer/ms games. I suggest buying from Costco so that you can return it when run into a problem. I ordered a Lenovo laptop instead, and it arrives today. Will see…