Need Acer Recovery Media for Predator Helios 16 PH16-71, have mistakenly deleted recovery partition

Nevil__1004
Nevil__1004 Member Posts: 9

Tinkerer

edited November 27 in Predator Laptops

I have done a foolish mistake when I was reinstalled windows 11 on my Predator Helios 16.

After that I was facing some issues, like keyboard lighting effects are just getting off after closing predator sense, cannot change the boot logo and a camera issue - blur background is not working (may be its not include in this mistake).

I have deleted recovery partition, and now everything from OEM is gone.

I want that all back,
can I get that back again ? or I have to use this laptop with this mistake.

Please Help.

[Edited the thread to add issue detail]

Best Answer

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,020 Trailblazer

    Hi, this is last year Windows11 23H2 laptop, why did you install Windows11 again? if you tried to install version 24H2 you should have waited for the upgrade being offered by Microsoft, like most of us do. The only solution is taking your laptop to Acer services in your country to reset the system to factory default for a small service fee,

  • Nevil__1004
    Nevil__1004 Member Posts: 9

    Tinkerer

    3 Months ago, My Wi-Fi Card was malfunctioning (Sometimes detecting, sometimes not), So I decided to call Acer and they tried every possible things from software side, They told me to do a clean windows installation, but at installation time, I deleted recovery partition accidentally.
    I got New Wi-Fi Card because the solution didn't work under warranty.
    My Laptop is still under warranty.

  • Puraw
    Puraw ACE, Member Posts: 14,020 Trailblazer
    Answer ✓

    I don't know how you Clean installed Windows 11 23H2, but that version can no longer be downloaded from the Microsoft site, only 24H2 ISO images are available. I recommend taking the laptop to Acer Services in your country or submit online a repair under warranty ticket with Acer Support and wait for a response by e-mail with instructions.