Aspire 5 A515-56-Charging problems. Tried a couple of different charging cords but no success.

gpugs
gpugs Member Posts: 3 New User
edited November 24 in Aspire Laptops

I have an Aspire 5 A515-56 that has been having intermittent charging issues that have been getting worse over the past month. A quick search led to a post on this site that recommended updating bios to > 1.26. My bios version is 1.33. I have tried a couple different charging cords without success. What else can I do or is my year-old laptop in need of replacement?

[Edited the thread to add model number to the title and add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,424 Trailblazer
    edited November 24

    Hi, this model is from October 2020, and the latest BIOS is version is 1.36 from 2024/04/18. if you bought the laptop in 2023 it will have a 4-year old battery by now and may need to be replaced, run a battery report: Paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert. Also stop and disable Acer Care Center if you have that installed, in Windows Services click on accSvc and accAgentSvc and in Properties change Startup type to Disabled and click on Apply.

  • gpugs
    gpugs Member Posts: 3 New User

    Thank you for your quick response. I tried the command prompt; a black box appears and closes itself almost immediately, so I was not able to print it. I looked in the Window Services and did not see accSvc or accAgentSvc. If it makes a difference for troubleshooting, the battery life is several hours. But when I try to charge, it requires a lot of fiddling and effort to get the computer to acknowledge that it is in fact connected to the charger. Even if I do not move or touch the computer, the charging lightning bolt may repeatedly appear and disappear.

  • Puraw
    Puraw ACE, Member Posts: 13,424 Trailblazer

    Hi, you have to open the command prompt as Administrator, right click on the command prompt and select Run as Administrator, then paste that line.

  • gpugs
    gpugs Member Posts: 3 New User

    Thank you. I attached the battery report. I looked through Window Services and could not find accSvc or accAgentSvc. I attached all the services I found listed. Is it hidden under one of them?