HELP: Acer ES1-111 Doesn't Run the laptop doesn't turn on

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Answers

  • producer
    producer Member Posts: 96 Troubleshooter
    edited November 22

    Here is the screenshot of my currently installed Windows:

  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    edited November 22

    >touchpad didn't work even BEFORE installing this Windows 11, i.e. since I installed the new motherboard. > >

    Please show a screenshot of Device Manager in Win10 or Win8x that is actually supported by Acer on your new mainboard BEFORE installing Win11. Also please show the same WinVer screenshot for Win10 or Win8x. Furthermore, how did you purchase or transfer a license from the old mainboard needed to activate windows for the new unregistered mainboard?

    Jack E/NJ

  • producer
    producer Member Posts: 96 Troubleshooter
    edited November 22

    I will not install Win 8 or 10. The touchpad worked well with Win 11 before. Actually, the touchpad had issues with Win 10, which was mentioned in multiple sites and forums, we had to Fn+F7 frequently to make it work. No such an issue with the modified Win 11.

    I think about installing Win 11 Enterprise LTSC (with all the bloatware removed) and see what will happen. I am pretty sure it will work great on my laptop, not sure about the touchpad.

  • JackE
    JackE ACE Posts: 45,100 Trailblazer

    Sorry, Device Manager output under a compatible Windows version is needed. Neither your old nor new mainboards are officially compatible with any of the standard Win11 version releases. Accordingly, you're trying to install undocumented customizations. This makes it nearly impossible on these forums to help you determine if the issue is a hardware, software or firmware issue. Good luck with trying the long term version.

    Jack E/NJ

  • producer
    producer Member Posts: 96 Troubleshooter

    What will the Device Manager in Win10 or Win8x help you?

  • JackE
    JackE ACE Posts: 45,100 Trailblazer

    Win10 or Win8x Device Manager will either automatically show —-

    (1) a yellow warning symbol if the touchpad is detected but its software drivers are faulty or corrupt

    —- or —

    (2) no touchpad in Mice or HID folders or a red warning symbol which suggests a hardware, firmware or cable connector failure

    —- or —-

    (3) touchpad detected and working properly with no red or yellow warning symbols under a compatible Win10 or Win8x version.

    Jack E/NJ

  • producer
    producer Member Posts: 96 Troubleshooter

    Just to remind you my older posts here about the BIOS. Time ago after I changed the touchpad settings from Basic to Advanced, then the touchpad stopped working (there was even a note about that in the BIOS). Before I set it back to Basic, all the three (1), (2) and (3) from your previous post showed no any indication or warning of the missing not-working touchpad.

    So now the logic goes back to the new BIOS which is missing a touchpad options. Don't know if I will get success with that if I install the latest V3-112P's BIOS from the Acer official site.

  • JackE
    JackE ACE Posts: 45,100 Trailblazer

    This thread is 9 pages long. Which older post are you referring to with the new mainboard?

    Jack E/NJ

  • producer
    producer Member Posts: 96 Troubleshooter
    edited November 22

    https://community.acer.com/en/discussion/comment/1306173/#Comment_1306173

  • JackE
    JackE ACE Posts: 45,100 Trailblazer

    > Time ago after I changed the touchpad settings from Basic to Advanced, > >

    I see no such option.

    Jack E/NJ

  • producer
    producer Member Posts: 96 Troubleshooter
    edited November 22

    That's what I wrote - the new BIOS doesn't have this option visible. But the previous one had it.

    And that's why I wonder if I can install the official V3-112P BIOS over the InsydeH20 Rev.5 BIOS. Who knows, maybe it will display the touchpad options…

  • JackE
    JackE ACE Posts: 45,100 Trailblazer

    This is v1.03 that was likely factory installed on the new mainboard when your acquired it. What previous one version number are your referring to?

    Jack E/NJ

  • producer
    producer Member Posts: 96 Troubleshooter

    Yes, 1.03, while the latest official version is 1.17. But I don't think InsydeH20 is an Acer official bios, right? So I don"t know if it can be updated with latest official.

  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    edited November 22

    > Time ago after I changed the touchpad settings from Basic to Advanced, > That's what I wrote - the new BIOS doesn't have this option visible. But the previous one had it.> >

    If v1.03 doesn't have it, then why did you write the previous one had it? The new mainboard came to you with v1.03 installed from the factory. So there is no previous one for this particular new mainboard. If it's a hidden option in v1.03, then pressing Ctrl+S should reveal it. If not, the option isn't available.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    So the V3-112P motherboard supported two different touchpads, an Elantech and a Synaptics. Which one is installed in your system? The Synaptics version had firmware updates… Are those installed if you have the Synaptics touchpad?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • producer
    producer Member Posts: 96 Troubleshooter

    I tried the drivers for both elantech and synaptics.

    The new mainboard is from aliexpress.

  • producer
    producer Member Posts: 96 Troubleshooter
    edited November 23

    Ctrl+S doesn't work on the new mainboard's BIOS. Hidden options are available when pressing Fn+Tab 3 times, but touchpad options are still not shown.

    Touchpad options (Basic / Advanced) shown on the original BIOS and the previous mainboard's BIOS.

    By the way, how can I check if the touchpad is by Elantech or Synaptics? With Aida64 for example?

  • JackE
    JackE ACE Posts: 45,100 Trailblazer

    > >Touchpad options (Basic / Advanced) shown on the original BIOS and the previous mainboard's BIOS.> >

    Please. We're discussing the new V3 mainboard with the factory v1.03 BIOS. NOT the old board. So your previous comment —-

    "Time ago after I changed the touchpad settings from Basic to Advanced, then the touchpad stopped working (there was even a note about that in the BIOS). Before I set it back to Basic, all the three (1), (2) and (3) from your previous post showed no any indication or warning of the missing not-working touchpad."

    —-was in fact referring to the old board. NOT the new V3 board. We still need to see Device Manager output with a Windows version (Win10 or Win8x) that's officially compatible with the new V3 mainboard. Otherwise, if the touchpad doesn't respond to the FN+F7 toggle key combination, then we can't make a good decision on (1), (2) or (3).

    Jack E/NJ

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    I wouldn't be too surprised if Microsoft disabled many things for people running illegal versions of the OS, just as they do with Office. The only way to tell is to reinstall Windows 10 with a valid image to see if those devices reappear.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • producer
    producer Member Posts: 96 Troubleshooter
    edited November 24

    How many times to write that it is not because of Windows OS. Otherwise the touchpad would work while installing Windows and then would stop working if the Windows system is the reason. I will write it for n-time: the touchpad ALWAYS worked during Win installation and then. With the V3 mainboard it doesn't and I am pretty sure that its bios is with touchpad Advanced by default with no touchpad options displayed. That doesn't mean that this bios doesn't have touchpad options in it.

    Again: what if I install the latest official Acer V3-112P bios version over the current InsydeH20 rev.5?

    Also, as I remember, there is a Acer hardware detector tool, can it be useful in this situation?