Acer Swift Go 14 SFG14-73T- Multi Control Touchpad is not working/ turning ON.

forevergaurav
forevergaurav Member Posts: 2 New User
edited November 21 in Swift and Spin Series

My laptop model no: SFG14-73T touchpad does not show multimedia buttons & lights arranged on the touchpad as well and the Swift logo isn't glowing up. I have been facing this problem for the last 2 days. As a DIY I have updated the drivers but still, the problem exists. If anyone has any solutions! guide me on, how can I solve this problem.

The above images show the problem that I am facing right now

[Edited the thread to add model name and issue detail to the title]

Best Answer

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 130
    Answer ✓

    Hi @forevergaurav

    Note : If the Multi-control Touchpad is locked, press the F10 button (or turn on themedia control through AcerSense) to unlock it, then the "SWIFT" logo light will turn on which indicating it is ready to use.

    Important Note:Before installing the Touchpad driver, please install the Serial I/O driver first.

    https://www.acer.com/us-en/support/product-support/SFG14-73T/downloads?suggest=SFG14-73T;0

    Please try the above settings and let us know the status. Whether the issue is fixed/ If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Answers

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 130
    Answer ✓

    Hi @forevergaurav

    Note : If the Multi-control Touchpad is locked, press the F10 button (or turn on themedia control through AcerSense) to unlock it, then the "SWIFT" logo light will turn on which indicating it is ready to use.

    Important Note:Before installing the Touchpad driver, please install the Serial I/O driver first.

    https://www.acer.com/us-en/support/product-support/SFG14-73T/downloads?suggest=SFG14-73T;0

    Please try the above settings and let us know the status. Whether the issue is fixed/ If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • forevergaurav
    forevergaurav Member Posts: 2 New User

    Hi @Joe_Kingsley,

    thanks for the response. your answer has solved my problem by visiting AcerScense

  • billsey
    billsey ACE Posts: 34,219 Trailblazer

    You can also enable and disable those controls with a swipe through the 'SWIFT' at bottom…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Axxo
    Axxo Member, Ally Posts: 831

    If your cursor will not move or your touchpad is not working at all:

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.
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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.