Nitro V15-BSOD memory management-I am randomly getting BSOD(once/twice a week) it randomly pops up.

Saadsarfraz
Saadsarfraz Member Posts: 4 New User
edited November 16 in Nitro Gaming

I recently bought Acer nitro v15 with i713620h and rtx4050, I am randomly getting BSOD (once or twice a week) first I only got it when I press shutdown button now it randomly pops up is it one of the faulty intel processors and should I be worried about it as it has less freq. of occurring (and yes I ran ram test and sfc/scannow)

[Edited the topic title to include the topic issue.]

Answers

  • eGomes
    eGomes Member Posts: 4,599 Guru

    Welcome @Saadsarfraz,

    Try to provide more details about the BSODs (screenshots) that are occurring on your Nitro V15.

    This isn't normal for a new laptop, and considering that you have already performed some tests. I recommend contacting Acer Technical Support in your country and requesting a repair / replacement (RMA) of the device:

    https://www.acer.com/us-en/support/contact-acer

  • Saadsarfraz
    Saadsarfraz Member Posts: 4 New User

    Thanks for replying i have contacted acer support but there seems to be some issue with my warrnty ive submitted payment proof hope they reply soon,meanwhile ive downloded whocrashed and here is the error report
    Windows version:

    Windows 11, 10.0, version 2009, build: 22631 (x64)

    Windows dir:

    C:\Windows

    Hardware:

    Nitro ANV15-51, Acer, RPL, Sportage_RTH

    CPU:

    GenuineIntel 13th Gen Intel(R) Core(TM) i7-13620H 8664, level: 6

    Processor count:

    16 logical processors, active mask: 65535

    RAM:

    14039.9MB

    Crash Dump Analysis

    Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

    Crash dump directories:

    C:\Windows

    C:\Windows\Minidump

    On Mon 18/11/2024 01:30:01 your computer crashed or a problem was reported

    Crash dump file:

    C:\Windows\Minidump\111824-37656-01.dmp (Minidump)

    Bugcheck code:

    0xC4(0x62, 0xFFFFC8862BE0BF68, 0xFFFFC8860D5FC810, 0x1)

    Bugcheck name:

    DRIVER_VERIFIER_DETECTED_VIOLATION

    Bug check description:

    This is the general bug check code for fatal errors found by Driver Verifier.

    Analysis:

    The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This is a typical software problem. Most likely this is caused by a bug in a driver.

    On Mon 18/11/2024 15:08:12 your computer crashed or a problem was reported

    Crash dump file:

    C:\Windows\Minidump\111824-38609-01.dmp (Minidump)

    Bugcheck code:

    0xC4(0xF6, 0x18E8, 0xFFFFAF006D3E1080, 0xFFFFF804A274A498)

    Bugcheck name:

    DRIVER_VERIFIER_DETECTED_VIOLATION

    Driver or module in which error occurred:

    vgk.sys (vgk+0x11A498)

    File path:

    vgk.sys

    Description:

    Vanguard kernel-mode driver.

    Product:

    Vanguard Driver

    Company:

    Riot Games, Inc.

    Bug check description:

    This is the general bug check code for fatal errors found by Driver Verifier.

    Analysis:

    A driver references a user-mode handle as kernel mode. This is a typical software problem. Most likely this is caused by a bug in a driver. A third party driver was identified as the probable root cause of this system error.
    It is suggested you look for an update for the following driver:
    vgk.sys (Vanguard kernel-mode driver., Riot Games, Inc.).

    Google query:

    vgk Riot Games, Inc. DRIVER_VERIFIER_DETECTED_VIOLATION

    On Mon 18/11/2024 14:54:12 your computer crashed or a problem was reported

    Crash dump file:

    C:\Windows\Minidump\111824-20125-01.dmp (Minidump)

    Bugcheck code:

    0xA(0xFFFF800000000464, 0x2, 0x0, 0xFFFFF805409418A8)

    Bugcheck name:

    IRQL_NOT_LESS_OR_EQUAL

    Bug check description:

    This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.

    Analysis:

    This is a typical software problem. Most likely this is caused by a bug in a driver.

    On Mon 18/11/2024 14:49:11 your computer crashed or a problem was reported

    Crash dump file:

    C:\Windows\Minidump\111824-20281-01.dmp (Minidump)

    Bugcheck code:

    0x1A(0x9696, 0xFFFFCF000DF4B020, 0x0, 0x0)

    Bugcheck name:

    MEMORY_MANAGEMENT

    Bug check description:

    This indicates that a severe memory management error occurred.

    Analysis:

    This is possibly a software problem. This is likely a case of memory corruption.
    This bugcheck is often associated with overheating problems. Read this article on memory corruption. Read this article on thermal issues

    On Tue 05/11/2024 03:47:12 your computer crashed or a problem was reported

    Crash dump file:

    C:\Windows\Minidump\110524-20125-01.dmp (Minidump)

    Bugcheck code:

    0x1A(0x3453, 0xFFFFBE86A4AAB0C0, 0x49A793, 0x3)

    Bugcheck name:

    MEMORY_MANAGEMENT

    Bug check description:

    This indicates that a severe memory management error occurred.

    Analysis:

    This is possibly a software problem. This is likely a case of memory corruption.
    This bugcheck is often associated with overheating problems. Read this article on memory corruption. Read this article on thermal issues

    Conclusion

    5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    vgk.sys (Vanguard kernel-mode driver., Riot Games, Inc.)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

    Read the suggestions displayed in the bugcheck analysis above.

    Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
    The analysis process took 0:00:19 (h:mm:ss)
    please tell me what to do as this is my new laptop and i dont want to send it to the country where i bought this from

    thanks.

  • eGomes
    eGomes Member Posts: 4,599 Guru

    @Saadsarfraz,

    It is well known that Windows 11 24H2 + Security Easy Anti-Cheat software can stop responding and receive a BSOD. So, I recommend that you keep using version 23H2, until MSFT and/or Riot release new updates with a fix for this problem:

    Try reinstall Riot Vanguard:

    Uninstalling and Disabling Riot Vanguard

    Install all the latest Windows 11 updates available for version 23H2:

    https://support.microsoft.com/pt-br/topic/november-12-2024-kb5046633-os-builds-22621-4460-and-22631-4460-6ff7b117-cd80-471a-a9ac-48a794bda2d6

    You can also turn off temporarily Windows Memory Integrity feature, and see if it is causing these conflict issues (MEMORY_MANAGEMENT):

    https://windowsreport.com/vgk-sys-blue-screen/