New Nitro V not able to handle 60 FPS. Getting black screen while playing Genshin impact.

Treebeard68
Treebeard68 Member Posts: 2 New User
edited 2:13AM in Nitro Gaming

my daughter just got a brand new Acer nitro V today and it has the i7 chip and the GeForce RTX 4050 with 16 GB ram. I downloaded the Nvidia GeForce experience to run Genshin through it. I made sure I was on the latest Nvidia drivers and updated the Intel drivers as well. I would think the laptop would be able to handle 60 FPS but anything over medium settings the game immediately crashes, I get a black screen on the laptop and I have to power cycle the laptop. I’m just curious if anyone has had any similar issues. This is pretty much the only heavy duty she plays, and I know that Genshin impact is not optimized very well.

[Edited the thread to add issue detail]

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