My AN515-58-78CT restarting, getting BSODS and powering off randomly after Update. Model no:N22C1

CatChaos8
CatChaos8 Member Posts: 5 New User
edited November 7 in Nitro Gaming

I purchased this laptop a year ago. It suddenly started getting BSODs and restarting randomly for no reason. It started on October 3rd. I noticed a Windows update happened that day, but it was only an antivirus update.
I also tried switching out my RAM, but it didn't stop anything. I think that it may be a CPU memory controller problem, but I also think that it could be a BIOS problem. Can someone help?

Model: AN515-58-78CT

Windows 11

Model no:N22C1

Answers

  • Axxo
    Axxo Member, Ally Posts: 925

    Freezing, booting, BSOD and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician.

    Try doing a hard reset:

    Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
    Take the RAM out and disconnect the main battery and take it out of the laptop case.
    Disconnect the RTC/BIOS battery (which is the little black round battery)
    Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.
    Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).

    All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.

    ——————————————————————————————-

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • CatChaos8
    CatChaos8 Member Posts: 5 New User

    I am on OS 22631.4317
    I'll hard reset my laptop tomorrow then

  • damas
    damas Member Posts: 5 New User
    edited November 8

    Random BSODs after a Windows update could stem from various issues, including BIOS compatibility, corrupted drivers, or hardware. Start by rolling back or reinstalling the update and updating the BIOS to the latest version.

  • CatChaos8
    CatChaos8 Member Posts: 5 New User
    edited November 13

    So I did a hard reset, but it didn't work. Then I Tried reseting my pc but something happened and it just says unspecified domain or something when I try to sign in. The only account that shows up is 'administrator'. This was a personal laptop. So now I am doing a clean install of windows, but no partition showed up when I was installing it.
    Apparently changing the SATA setting in the BIOS can fix it but idk how to change it(or even find it). ctrl + s isnt showing the SATA setting.
    Can someone help me figure out how to do a clean install

  • StevenGen
    StevenGen ACE Posts: 12,493 Trailblazer
    edited November 13

    Random BSODs can happen from hubs or an outside USB connection that you have connected to your AN515-58 that can conflict with your laptop hardware also, as that is what happened to my AN515-56 when I had the hub of my tablet cooler connected to one of the USB right side ports and all of sudden it was giving me restarts, so be aware of these factors too.

    Also, don't change anything in the bios, as the bios should work in the default setting mode perfectly. After you have done a clean install of Win-11 version: 24H2 then update all the updates so that its updated to OS version: 26100.2314 which is the latest version. And then update the bios to the last version: 2.14 and also update the VBIOS firmware version: 1.04a and if you are using the oem supplied WD M.2 SSD then do the firmware update for that too that Acer provides in the AN515-58 support

    To do a proper and full Clean Install, first construct a bootable 8GB USB with Rufus 4.5 and follow their guide, download the Win-11 ,ISO file and also download the AN515-58 IRST (Intel® Rapid Storage Technology) Driver version: 19.2.0.1003 and put this driver onto that bootable USB also, then when you get to the Win-11 installation section “Where do you want to install Windows? > Load driver > install the IRST driver so that you can continue the installation. Then finish the Win-11 installation do all the updates, then do the above. Good luck and hope this helps you out some more.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • CatChaos8
    CatChaos8 Member Posts: 5 New User

    https://drive.google.com/file/d/1BvKcqABxuN4UYZNKohBtbS1jkAP-hCb7/view?usp=sharingError

    ^This is a vid of my laptop.

    I managed to reset it, so I update my BIOS. It reached 100% and was done, but restarted at the end and now this happens.(The vid). Is there a way to roll back the BIOS or no.

    The laptop screen never turns on, but the keyboard does.
    Also I updated the BIOS cause it was still crashing

  • StevenGen
    StevenGen ACE Posts: 12,493 Trailblazer

    Do a Hard Reset and see if the laptop boots and you get an image, if that doesn't work then your laptop looks like you have done a bad bios flash, as when you did the bios flash you must have interrupted the flash and didn't let the bios finish automatically, as these laptops bios flash need to be started and left so that the bios flash finishes automatically until the laptop boots into the OS login screen.

    You could also have an EC chip that is faulty and it needs replacing. What I suggest is that you take your laptop to a technician and get them to pinpoint the exact fault if the Hard Reset doesn't work. Good luck and hope this helps you out.

    Hard Reset: Unscrew the eleven (11) screws securing the lower case to the upper case of the AN515-58, then pry the upper side edges to release the latches, starting from the upper side, carefully lift the lower case to continue releasing the remaining latches, then remove the lower case.

    Disconnect the main battery cable from the MB and take the main battery out. then disconnect the RTC/BIOS battery and then short the batteries + & - pins at the mainboard plug to reset CMOS, take the ram out also. Leave the laptop like that for at least 1 hour (preferably overnight) and then reconnect everything, if you have 2x ram modules only connect one and alternate them, as it could also be a bad ram that can cause this fault, as afterwards the laptop should turn on and boot.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • CatChaos8
    CatChaos8 Member Posts: 5 New User

    Am I doing this correctly?
    Also what +/- pins are you talking about.