My AN515-58-78CT restarting, getting BSODS and powering off randomly after Update. Model no:N22C1

CatChaos8
CatChaos8 Member Posts: 1 Newbie
edited 3:12AM in Nitro Gaming

I purchased this laptop a year ago. It suddenly started getting BSODs and restarting randomly for no reason. It started on October 3rd. I noticed a Windows update happened that day, but it was only an antivirus update.
I also tried switching out my RAM, but it didn't stop anything. I think that it may be a CPU memory controller problem, but I also think that it could be a BIOS problem. Can someone help?

Model: AN515-58-78CT

Windows 11

Model no:N22C1

Answers

  • Axxo
    Axxo Member, Ally Posts: 734

    Freezing, booting, BSOD and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician.

    Try doing a hard reset:

    Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
    Take the RAM out and disconnect the main battery and take it out of the laptop case.
    Disconnect the RTC/BIOS battery (which is the little black round battery)
    Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.
    Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).

    All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.

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  • Diya1811
    Diya1811 Member Posts: 102 Skilled Fixer WiFi Icon

    @CatChaos8

    • Performing a clean install of the new Windows 11 version can resolve issues caused by updating from an older version, which may not always integrate smoothly.
    • Rufus is a reliable tool for creating bootable USB drives, ensuring a proper installation environment.
    • Updating Windows after a clean install helps ensure that you have all the latest patches and fixes that may resolve BSODs and other stability issues.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful