Chromebook Spin 511 Series Not Powering On Without Charger

yiannipan
yiannipan Member Posts: 2 New User
edited October 2 in Chromebooks

Hello,

We recently deployed a few hundred Acer Spin 511 Chromebooks to students within our district.

Within a week, a very large portion of the Chromebooks have found their way back to the tech office with the same issue, the Chromebook will not power on when the power button is pushed, even though the machine was charged fully. Plugging the Chromebook into a charger allows it to be booted normally and can then be unplugged/used without issues for the rest of the day.

How can we mitigate this issue so that students aren't forced to plug in their Chromebooks every morning in order to boot it?

Serial Number example: NXKEAAA002************

[Edited to hide sensitive information]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,064 Trailblazer
    https://community.acer.com/en/discussion/713495/chromebook-spin-511-series-not-powering-on-without-charger

    All I can suggest is that you do a simple reset of the laptop, by unscrewing the eleven (11) screws of the back cover and then disconnecting the main battery and see if the laptop resets its EC chip that governs the power on process, as it could also be the battery that is faulty, as if a reset or there is no battery problems with these laptops, then there are more complex problems with this laptop that you should consult Acer in your country and tell them what you have said on this post, as Acer community is not connected directly with Acer Tech Support in your country and we can't take any action on your behalf or make Acer take any action to repair these Chromebook Spin 511 laptops. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • yiannipan
    yiannipan Member Posts: 2 New User
    https://community.acer.com/en/discussion/comment/1300842#Comment_1300842

    Unfortunately, we deployed too many of them for this to be a realistic fix.

  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello yiannipan,

    I'm sorry to hear about this issue. I want to clarify that the Acer Community is a peer-to-peer platform where users can support one another, rather than a direct support channel. While our moderators and administrators don’t have direct access to accounts to assist you, I’d be happy to escalate your case to the local support team if you haven't yet contact them.

    I’ve sent you a private message requesting some additional information. Please check your inbox at your convenience.

    Best regards,

    Ingrid-Acer

  • Oakxi
    Oakxi Member Posts: 4 New User
    edited 3:03PM

    I, too, have seen this in my K-12 fleet, mainly after inactivity due to a long break (spring or winter) or a long weekend. The issue I see with mine is similar to when the Chromebook goes into deep sleep. There is no real solution other than plugging in the power adapter. If that fails, plug in the power adapter and press the refresh + power button. I've seen it mostly with our R751T model and still see it, though less frequently, with our R753T model.

    Folks I've spoken to, who also has the same make models also experience the same issue. Going through the Acer community forum also shows others have experienced the same.

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