Chromebook Spin 511 Series Not Powering On Without Charger

yiannipan
yiannipan Member Posts: 1 Newbie
edited 2:50PM in Chromebooks

Hello,

We recently deployed a few hundred Acer Spin 511 Chromebooks to students within our district.

Within a week, a very large portion of the Chromebooks have found their way back to the tech office with the same issue, the Chromebook will not power on when the power button is pushed, even though the machine was charged fully. Plugging the Chromebook into a charger allows it to be booted normally and can then be unplugged/used without issues for the rest of the day.

How can we mitigate this issue so that students aren't forced to plug in their Chromebooks every morning in order to boot it?

Serial Number example: NXKEAAA002************

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