Open Chasis Error in all-in-one computer Model: VZ4660G-I5850. Does anyone have a solution for this?

apldtech
apldtech Member Posts: 4 New User
edited August 18 in All-In-One PCs

I work at a library and a few of our Acer all in one computer keep getting an "open chasis" error with options to press F1 to continue. I've changed the bios setting as recommend to turn the alert off to bypass it and that only works for a while then the black screen with the alert and text eventually returns. Does anyone have a solution for this?

[Edited the thread to add model number to the title and add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,411 Trailblazer
    https://community.acer.com/en/discussion/709878/open-chasis-error

    There is a patch for this issue on the Acer Support Site: How do I stop the "Warning!! Your computer case has been opened" message from appearing when I turn on my desktop? - Acer Community

  • apldtech
    apldtech Member Posts: 4 New User

    This seems to be outdated information. I add my serial, it opens the the section for the computer and has drivers and manual, but there is no "Patch" tab or chasis intrusion tool. Do you have more information for the tool?

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    What computer do you have? There are a lot of different All in One models… Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • apldtech
    apldtech Member Posts: 4 New User

    Here's the model: VZ4660G-I5850S1

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    It could easily be a hardware issue with that switch. Here is the relevant portion of the SG:

    image.png

    You could check to see if the switch is normally open or normally closed, then just rewire it to always report the case closed to fully bypass the hardware. Anything that flexes the case could cause the switch to toggle… If the switch is what I typically see (Common, NC, NO on the three pins) then the wiring shown is normally closed, so just unplugging it from the MB would have it show open, or as if the switch were depressed by the case.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • apldtech
    apldtech Member Posts: 4 New User

    I have opened the PC and there is only the speaker where the switch is indicated in the image that was attached in this thread. We have more of this same PC doing the F1 issue. Does anyone have any other ideas or am I missing something?

    PXL_20241018_210643123.jpg

  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    edited November 9

    Looking at this diagram, what is physically at the #24 position? They might have done a second rev of the motherboard…

    image.png

    It look like on yours the case open module isn't plugged in there…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • corrineaura
    corrineaura Member Posts: 1 New User

    Do you have additional details on the tool?

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