Why my Acer Spin 3 (SP313-51N-70YB). touchscreen not responding to finger touch?

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Answers

  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    Thanks a lot.

    Could you please let me know the path to uninstall this update? It’s not there in the update list.

    Any other way to block this update? I’m actually thinking to move to Ubuntu or Win. 10

  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    edited October 28
    • Go to Settings
    • Select Windows Update
    • Click Update History
    • Select Uninstall Updates at the bottom
    • Find KB5043145 and click Uninstall 

    I can't recommend going to Windows 10, there aren't a lot of months left before it's support goes away…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    I tried to rollback the drivers but it was not success,
    then I went back to Win.10 but the issue was continued. Sometimes when I rollback the KB00000 drivers it start works but then again stops some times.
    What could it be? If it is hardware issue why it’s start working time to time when updates or rollback and sometimes run the Windows Malicious Software Removal Tool. Don’t have any idea what is the issue. Is there any other OS that I can

  • Widyan
    Widyan Member Posts: 30 Troubleshooter

    Move without trouble…..

  • Axxo
    Axxo Member, Ally Posts: 925
    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.
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