Keyboard Backlights fixed but Predator Sense is completely busted

Squishy_Senpai
Squishy_Senpai Member Posts: 7

Tinkerer

edited October 24 in Acer Software

For several months I had issues with my keyboard backlights not coming on at startup. I finally managed to get that fixed a few weeks ago (after months of trying random things on various sites) and yesterday Predator Sense completely stopped working outside of opening the app itself. No system info, fan speeds, profiles etc. Ran the uninstaller and tried to reinstall and now it says "A newer version of PredatorSense Config is already installed". I'm at my wits end and about to swear off all Acer products and never touch them again. Can anyone help?

Best Answer

  • Squishy_Senpai
    Squishy_Senpai Member Posts: 7

    Tinkerer

    Answer ✓

    Ooooookay! I just accidentally solved the problem. I noticed there was a slightly newer version of Acer Care Center on the website vs what was installed. Uninstalled the old one and installed the current version and at the moment everything is working fine. Only time will tell if it stays fine or not.

Answers

  • Squishy_Senpai
    Squishy_Senpai Member Posts: 7

    Tinkerer

    Update: Managed to get it to reinstall, but everything is still broken in the app.

  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    What computer do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Which version of the BIOS is installed? Which OS do you have installed? What version of Predator Sense are you trying to install? All of those make a difference…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Squishy_Senpai
    Squishy_Senpai Member Posts: 7

    Tinkerer

    edited October 28

    Everything has been updated via Acer Care. Windows is up to date. I installed the most current version of Predator sense is 5.0.1463. I've also tried some older versions that didn't auto update upon being ran with no luck. I've been through all of this before and it temporarily fixed the issue, but only for about a week.

    I'm considering just starting at square one with a reinstall of Windows.

  • Squishy_Senpai
    Squishy_Senpai Member Posts: 7

    Tinkerer

    Answer ✓

    Ooooookay! I just accidentally solved the problem. I noticed there was a slightly newer version of Acer Care Center on the website vs what was installed. Uninstalled the old one and installed the current version and at the moment everything is working fine. Only time will tell if it stays fine or not.

  • AlvinoPrado
    AlvinoPrado Member Posts: 4 New User

    Hi! @Squishy_Senpai
    Where did you download this version of PredatorSense? 5.0.1463?

    I had this version (installed from PredatorSense itself), but to clear up a doubt about another problem, I uninstalled it to install version 5.0.1341. Now I want to go back to version 5.0.1463, but I can't.

    I looked for this version on the Acer website but couldn't find it. And this update no longer appears within PredatorSense itself.

  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    PredatorSense versions are specific to the model they were released for. More often than not that means an update like 5.0.1463 fits with a few models, but not others. You will only see it on the update pages for that specific model.

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  • AlvinoPrado
    AlvinoPrado Member Posts: 4 New User

    @TRAILBLAZER, I believe you didn't read it correctly..

    As I said, I had this version (updated in PredatorSense itself), but I uninstalled it to install version 5.0.1341.

    Now I want to go back to version 5.0.1463, but I can't.

    My notebook is a PHN16-71.

  • billsey
    billsey ACE Posts: 34,682 Trailblazer

    OK, so the correct version is 5.0.1341, in concert with BIOS 1.18 and Windows 11 24H2 (I believe). I think the 5.0 release was done to support 24H2, but it's possible they are planning on a new version to support 24H2 and the current one is for 23H2.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.