Subject: Charging Issue with Acer Swift SF514-51 laptop only charges when folded and plugged in

GaneswaraReddy
GaneswaraReddy Member Posts: 8

Tinkerer

edited October 22 in Swift and Spin Series

Subject: Charging Issue with Acer Swift SF514-51

Dear Acer Support Team,

I am experiencing a charging issue with my Acer Swift SF514-51. The laptop only charges when folded (hibernated) and plugged in, but does not charge when powered on. I've checked the battery, cables, drivers, and power plan settings, all of which are up to date. I have also replaced the charging adapter with a new one.

it shows the power symbol and the light on side 1st 20 sec when i plug it while power on and using, i did repeat unplug and plug in same repeats but once it folded it getting charged.

Could you please advise on how to resolve this issue?

Thank you for your assistance

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,640 Trailblazer
    edited October 5

    Hi, a lot has happened to Windows10-11 since January 2017 when this Swift model was introduced, Modern Standby replacing Windows8.1 Connected Standby is one of the changes and if you have missed some of the W10 feature upgrades your registry may still be running the W8.1 Connected Standby protocol, also the battery is more than 7 years old and if never replaced will be dead by now. The first thing to do is get a new battery and verify your BIOS version is 1.15 from 2018/10/19. If you upgraded to Windows11 23H2 there could be potential issues with drivers or performance and consider a "Clean" install of Windows10 22H2.

  • billsey
    billsey ACE Posts: 33,860 Trailblazer

    Are you using the stock charger? Sometimes if the charger is giving a smaller output than the original design called for it will charge while off but only try to maintain a charge when running. You need a 45W output from the charger at 19V.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • GaneswaraReddy
    GaneswaraReddy Member Posts: 8

    Tinkerer

    Hi Mr. Puraw,

    Thank you for your detailed response. I’ve been using this laptop for the past 5 years with Windows 10 Home, and the charging issue never occurred before. The battery health was fine—on a full charge, I could use it for 5 hours or watch 3 movies without a problem. I recently bought a new battery, tested with both the original and a new charger, but the issue persists. I’ve reinstalled power drivers and ensured everything is up to date. Is there anything else I could be missing?

    Thanks again for your help.

  • GaneswaraReddy
    GaneswaraReddy Member Posts: 8

    Tinkerer

    Hi Mr. Billsey,

    Thank you for your input. Yes, I’m using both the original charger and a brand-new OEM charger with identical specs. I double-checked the power descriptions to ensure they match. Interestingly, when I replaced the charger with the new one, it worked perfectly for 12 days, with no issues during multiple connect/disconnect cycles. However, after that, the problem returned, and I’m not sure what went wrong.

    Any additional advice would be greatly appreciated!

    Thank you.

  • Puraw
    Puraw ACE, Member Posts: 12,640 Trailblazer

    Hi, what version of Windows10 are you running, have you upgraded to 22H2 yet?

  • Puraw
    Puraw ACE, Member Posts: 12,640 Trailblazer

    Yes, that build is after last October 8 Windows10 update. All I can think of is that the battery does not support Modern Standby, run a battery report and check the header if you see this (red box):

    BTW, Microsoft recommended for Windows10 users to disable Fast Startup and Hibernate, I see you are still using Hibernate? Type Closing the lid in Search and click on "Change what closing the lid does" and "Change settings currently unavailable" disable these two options as they interfere with Modern Standby.

  • billsey
    billsey ACE Posts: 33,860 Trailblazer

    I have never seen a recommendation from Microsoft to disable either fast startup or hibernate. I use both as the defaults for all my machines and have never run into any issues with them. I think it likely the battery is reporting a full charge when it's not actually full. The battery report may help us see if that is the case.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • GaneswaraReddy
    GaneswaraReddy Member Posts: 8

    Tinkerer

  • GaneswaraReddy
    GaneswaraReddy Member Posts: 8

    Tinkerer

    file:///C:/Windows/System32/battery-report.html

  • GaneswaraReddy
    GaneswaraReddy Member Posts: 8

    Tinkerer

    Battery report

    COMPUTER NAME

    LAPTOP-SA73N5EE

    SYSTEM PRODUCT NAME

    Acer Swift SF514-51

    BIOS

    V1.08 10/24/2016

    OS BUILD

    19041.1.amd64fre.vb_release.191206-1406

    PLATFORM ROLE

    Mobile

    CONNECTED STANDBY

    Not supported

    REPORT TIME

    2024-10-2316:45:06

    Installed batteries

    Information about each currently installed battery

    BATTERY 1

    NAME

    PABAS0241231

    MANUFACTURER

    COMPAL

    SERIAL NUMBER

    41167

    CHEMISTRY

    Li-I

    DESIGN CAPACITY

    53,939 mWh

    FULL CHARGE CAPACITY

    41,996 mWh

    CYCLE COUNT

    -

    Recent usage

    Power states over the last 3 days

    START TIME

    STATE

    SOURCE

    CAPACITY REMAINING

    2024-10-2016:48:33

    Active

    Battery

    32 %

    14,634 mWh

    17:54:17

    Suspended

    25 %

    11,273 mWh

    22:29:43

    Active

    Battery

    86 %

    39,120 mWh

    22:30:18

    Suspended

    86 %

    38,993 mWh

    22:30:53

    Active

    AC

    85 %

    38,900 mWh

    22:31:29

    Active

    Battery

    85 %

    38,820 mWh

    22:52:13

    Active

    AC

    79 %

    36,186 mWh

    22:52:16

    Suspended

    79 %

    36,186 mWh

    23:22:53

    Active

    Battery

    79 %

    35,978 mWh

    2024-10-2100:58:22

    Suspended

    56 %

    25,271 mWh

    01:21:53

    Active

    Battery

    55 %

    25,040 mWh

    02:14:49

    Suspended

    44 %

    19,808 mWh

    02:17:31

    Active

    Battery

    43 %

    19,681 mWh

    05:28:04

    Suspended

    5 %

    2,426 mWh

    17:55:37

    Active

    Battery

    98 %

    44,560 mWh

    19:00:07

    Suspended

    80 %

    36,648 mWh

    19:25:30

    Active

    Battery

    80 %

    36,452 mWh

    19:37:55

    Suspended

    79 %

    35,840 mWh

    19:55:24

    Active

    Battery

    78 %

    35,701 mWh

    19:56:39

    Active

    AC

    78 %

    35,597 mWh

    19:56:40

    Active

    Battery

    78 %

    35,597 mWh

    19:56:41

    Suspended

    78 %

    35,597 mWh

    21:02:04

    Active

    Battery

    78 %

    35,355 mWh

    21:18:08

    Suspended

    74 %

    33,680 mWh

    2024-10-2210:12:26

    Active

    Battery

    72 %

    32,767 mWh

    10:21:52

    Suspended

    69 %

    31,555 mWh

    10:53:39

    Active

    Battery

    69 %

    31,335 mWh

    11:48:47

    Active

    AC

    56 %

    25,560 mWh

    11:48:48

    Suspended

    56 %

    25,560 mWh

    13:38:36

    Active

    Battery

    56 %

    25,537 mWh

    17:15:55

    Suspended

    5 %

    2,114 mWh

    22:24:41

    Active

    Battery

    89 %

    40,321 mWh

    23:13:48

    Suspended

    78 %

    35,435 mWh

    23:15:31

    Active

    Battery

    78 %

    35,320 mWh

    2024-10-2301:16:58

    Active

    AC

    51 %

    23,019 mWh

    01:17:00

    Active

    Battery

    51 %

    23,019 mWh

    01:17:02

    Active

    AC

    51 %

    23,008 mWh

    01:17:04

    Active

    Battery

    51 %

    23,008 mWh

    01:18:28

    Active

    AC

    49 %

    22,465 mWh

    01:18:29

    Active

    Battery

    49 %

    22,465 mWh

    01:18:30

    Suspended

    49 %

    22,465 mWh

    01:41:16

    Active

    Battery

    49 %

    22,164 mWh

    03:07:27

    Suspended

    39 %

    17,591 mWh

    16:35:18

    Active

    Battery

    37 %

    17,071 mWh

    16:45:04

    Report generated

    Battery

    35 %

    15,731 mWh

    Battery usage

    Battery drains over the last 3 days

    START TIME

    STATE

    DURATION

    ENERGY DRAINED

    2024-10-2016:48:33

    Active

    1:05:44

    7 %

    3,361 mWh

    22:29:43

    Active

    0:00:35

    -

    127 mWh

    22:31:29

    Active

    0:20:43

    6 %

    2,634 mWh

    23:22:53

    Active

    1:35:29

    24 %

    10,707 mWh

    01:21:53

    Active

    0:52:55

    11 %

    5,232 mWh

    02:17:31

    Active

    3:10:32

    38 %

    17,255 mWh

    17:55:37

    Active

    1:04:29

    17 %

    7,912 mWh

    19:25:30

    Active

    0:12:25

    1 %

    612 mWh

    19:55:24

    Active

    0:01:14

    -

    104 mWh

    19:56:40

    Active

    0:00:00

    -

    -

    21:02:04

    Active

    0:16:04

    4 %

    1,675 mWh

    2024-10-2210:12:26

    Active

    0:09:26

    3 %

    1,212 mWh

    10:53:39

    Active

    0:55:07

    13 %

    5,775 mWh

    13:38:36

    Active

    3:37:18

    51 %

    23,423 mWh

    22:24:41

    Active

    0:49:06

    11 %

    4,886 mWh

    23:15:31

    Active

    2:01:27

    27 %

    12,301 mWh

    01:17:00

    Active

    0:00:01

    -

    11 mWh

    01:17:04

    Active

    0:01:23

    1 %

    543 mWh

    01:18:29

    Active

    0:00:00

    -

    -

    01:41:16

    Active

    1:26:11

    10 %

    4,573 mWh

    16:35:18

    Active

    0:09:46

    3 %

    1,340 mWh