nitro 5 laptop AN515-58-55KH-Broken/damaged CPU bridge. The photo shows a bend in the core surface.

Azmath82
Azmath82 Member Posts: 1 New User
edited October 19 in Nitro Gaming

Hello. My nitro 5 broke down (AN515-58-55KH 15,6" 144Hz i5-12500H 8GB RAM RTX3050), service stated that it was a manufacturing defect. The laptop is of course out of warranty. Can You take a look at the service's opinions whether it could be a defect and whether it makes sense to write to the Acer service?

The service issued the following opinion: "damaged CPU bridge. The photo shows a bend in the core surface. For me it is a manufacturing defect, improper assembly of the CPU on the pcb, even this frame did not help it. Edit: the metal frame is to prevent the cpu housing from bending." Photo attached.

This is how it started: I finished watching a movie, closed the lid and the laptop went to sleep like hundreds of times before. in the morning it didn't respond anymore.

What do You think?

received_2608380126216332.jpeg

[Edited the topic title to include the topic issue.]

Best Answer

  • steve_rogers56
    steve_rogers56 Member Posts: 2 New User
    Answer ✓

    The service's opinion suggests a manufacturing defect due to a bent CPU bridge, indicating improper assembly. It’s worth contacting Acer support, providing them with the service opinion and photos of the damage. Request a review of the case for potential goodwill repair, even if the laptop is out of warranty. Keep all documentation to strengthen your case. Good luck!

Answers

  • steve_rogers56
    steve_rogers56 Member Posts: 2 New User
    Answer ✓

    The service's opinion suggests a manufacturing defect due to a bent CPU bridge, indicating improper assembly. It’s worth contacting Acer support, providing them with the service opinion and photos of the damage. Request a review of the case for potential goodwill repair, even if the laptop is out of warranty. Keep all documentation to strengthen your case. Good luck!

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