why I'm not able to use Facial recognization?

summer11
summer11 Member Posts: 1 New User
in Aspire Laptops
image.png

and camara is working normally.

Answers

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 129

    Hi @summer11

    Good Day,

    Make sure your face is centered in the frame, Remove the existing Facial Recognition and try to add it again,Try Recording a test video with Camera app, to check ensure that it the the camera works/not.
    Try to reconfigure again,Uninstall and reinstal all recent updates, try by disabling the Fast Startup and check.try by Resetting the Windows Hello Biometrics.

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon

    It means that your laptop has a normal webcam.

    Windows Hello Face requires an infrared camera, which you don't have.

  • Diya1811
    Diya1811 Member Posts: 135 Skilled Fixer WiFi Icon

    @summer11

    "we couldn't find a camera compatible with Windows Hello face," it likely means the built-in camera isn't compatible with facial recognition, which needs a 3D camera. Only a few high-end laptops have such an internal camera. Update your facial recognition drivers and ensure the feature is  enabled in. Check for potential hardware issues with the camera or sensor. Consider purchasing an external USB camera that supports Windows Hello facial recognition if you want to use this feature.

    Please Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Puraw
    Puraw ACE, Member Posts: 13,381 Trailblazer
    https://community.acer.com/en/discussion/714117/why-im-not-able-to-use-facial-recognization

    Hi, these cameras work with Windows Hello Facial Recognition (from $140 upwards): Best Windows Hello Compatible Webcams for Windows 10 Within Budget (lensxp.com)

  • Axxo
    Axxo Member, Ally Posts: 831

    An important part of making Windows Hello secure, is that facial recognition must be confident that the face is a live person and not a photograph or other image. Facial recognition must have a clear view of your face. If facial recognition is struggling to recognize you, you’ll get the error message Couldn't recognize you. when you try to sign. If you can't sign in using facial recognition, sign in with a PIN or password instead, and then improve facial recognition.

    Tips:- Make sure the camera is clean and unobstructed

    Check your lighting. If there is harsh or particularly bright light coming from one side or the other, Windows Hello might have a harder time recognizing you

    Some unusual kinds of make-up are visible to infrared and that can make it more difficult for facial recognition to recognize you

    Try removing any hats or other accessories from around your face. Glasses normally aren't a problem, especially if you were wearing them when you first set up facial recognition, but some types of hats or other accessories that frame your face could be

    Set up face recognition to recognize you with and without glasses if you wear them.

    To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition.

    If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem.

    ————————————————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

Categories