why I'm not able to use Facial recognization?

summer11
summer11 Member Posts: 1 New User

and camara is working normally.

Answers

  • Joe_Kingsley
    Joe_Kingsley Member Posts: 24 Troubleshooter

    Hi @summer11

    Good Day,

    Make sure your face is centered in the frame, Remove the existing Facial Recognition and try to add it again,Try Recording a test video with Camera app, to check ensure that it the the camera works/not.
    Try to reconfigure again,Uninstall and reinstal all recent updates, try by disabling the Fast Startup and check.try by Resetting the Windows Hello Biometrics.

  • Joe9844
    Joe9844 Member Posts: 563 Seasoned Specialist WiFi Icon

    It means that your laptop has a normal webcam.

    Windows Hello Face requires an infrared camera, which you don't have.