why I'm not able to use Facial recognization?

summer11

and camara is working normally.

Joe_Kingsley

Hi @summer11

Good Day,

Make sure your face is centered in the frame, Remove the existing Facial Recognition and try to add it again,Try Recording a test video with Camera app, to check ensure that it the the camera works/not.
Try to reconfigure again,Uninstall and reinstal all recent updates, try by disabling the Fast Startup and check.try by Resetting the Windows Hello Biometrics.

Joe9844

It means that your laptop has a normal webcam.

Windows Hello Face requires an infrared camera, which you don't have.

Diya1811

@summer11

"we couldn't find a camera compatible with Windows Hello face," it likely means the built-in camera isn't compatible with facial recognition, which needs a 3D camera. Only a few high-end laptops have such an internal camera. Update your facial recognition drivers and ensure the feature is  enabled in. Check for potential hardware issues with the camera or sensor. Consider purchasing an external USB camera that supports Windows Hello facial recognition if you want to use this feature.

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Puraw

https://community.acer.com/en/discussion/714117/why-im-not-able-to-use-facial-recognization

Hi, these cameras work with Windows Hello Facial Recognition (from $140 upwards): Best Windows Hello Compatible Webcams for Windows 10 Within Budget (lensxp.com)

Axxo

An important part of making Windows Hello secure, is that facial recognition must be confident that the face is a live person and not a photograph or other image. Facial recognition must have a clear view of your face. If facial recognition is struggling to recognize you, you’ll get the error message Couldn't recognize you. when you try to sign. If you can't sign in using facial recognition, sign in with a PIN or password instead, and then improve facial recognition.

Tips:- Make sure the camera is clean and unobstructed

Check your lighting. If there is harsh or particularly bright light coming from one side or the other, Windows Hello might have a harder time recognizing you

Some unusual kinds of make-up are visible to infrared and that can make it more difficult for facial recognition to recognize you

Try removing any hats or other accessories from around your face. Glasses normally aren't a problem, especially if you were wearing them when you first set up facial recognition, but some types of hats or other accessories that frame your face could be

Set up face recognition to recognize you with and without glasses if you wear them.

To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition.

If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem.

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